Customer Journey Specialist - Non-Commission, One-Price Auto Sales
Customer Journey Specialist - Non-Commission, One-Price Auto Sales
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Nelson Mazda Murfreesboro
At Nelson Mazda Murfreesboro were committed to redefining the car buying experience. Our no-haggle one-price policy ensures every customer receives honest transparent pricing no surprises no pressure. We prioritize a seamless customer-first experience that makes buying a car simple and enjoyable.
Position Summary
We are seeking a Customer Journey Specialist to guide our customers throughout their entire vehicle purchase process. This is a full-time non-commission role focused on delivering exceptional service clear communication and trusted advice in a no-pressure environment.
Essential Duties and Responsibilities
Welcome and consult with customers to understand their vehicle needs
Present transparent one-price vehicle options clearly and confidently
Manage the full vehicle purchase process including paperwork financing trade-ins and delivery
Maintain consistent proactive communication to build and maintain customer relationships
Collaborate with dealership teams to ensure a smooth customer experience
Uphold a non-commissioned no-haggle sales approach
Qualifications
Strong communication and interpersonal skills
Commitment to delivering exceptional customer service
High level of integrity and professionalism
Ability to multitask and manage customer needs effectively
Previous experience in sales or customer service preferred but not required
Ability to work in a fast-paced team-oriented environment
Work Environment
This position requires working at our dealership in Murfreesboro TN. Some evening and weekend work may be required.
Benefits
401(k) with company match up to 6%
Comprehensive health insurance plans
Paid time off (PTO) available after 90 days of employment
Volunteer time off (VTO) to support community involvement
Equal Opportunity Employer Statement
Nelson Mazda Murfreesboro is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability veteran status or any other protected status in accordance with federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
