Technical Support Specialist
Technical Support Specialist
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1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Technical Support Specialists are in a unique and exciting position as the bridge between customers Accounts Payable/Accounts Receivable (AP/AR) and Spend & Expense Product teams. Theyre responsible for assisting customers troubleshooting and reporting bugs communicating with Customer Support about software releases and providing feedback to Product from customers. Technical Support Specialists take ownership of all technical issues within the product and work with Product & Engineering to resolve quickly. Theyre experts in their field and generate excitement for the features covered. They work cross functionally with many teams not limited to - Inbound Support Operations Development and Product.
Wed love to chat if you have:
- Experience collaborating with product engineering and internal customer experience teams
- Experience working directly with customers to resolve technical issues
- Computer proficiency and SaaS troubleshooting skills
- Understanding of accounting software integration principles and sync logic (NetSuite Intacct QuickBooks and/or Microsoft accounting software)
- Experience with ticket management systems Jira Salesforce or Zendesk are a plus
- Demonstrated ability to proactively identify and ask clarifying questions regarding technical issues or customer feedback ensuring clear communication between Product and Engineering teams.
- Ability to prioritize customer experience by efficiently troubleshooting and collaborating with cross-functional teams to address customer feedback and technical issues
- Project management experience is a plus
- Basic experience using SQL to query and navigate databases for troubleshooting or data analysis
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated hourly range for this role is noted below for our office location in San Jose CA. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The estimated hourly range for this role is noted below for our office location in Draper UT. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Unclear Seniority
Employment Type
Full Time
