Solution Architect - MS Dynamics
Solution Architect - MS Dynamics
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Job Description
Job Description
Solution Architect MS Dynamics
About the Role:
Were seeking a hands-on Solution Architect based in Melbourne to lead the integration of Microsoft Dynamics 365 with AWS Connect. This role is ideal for a technically adept professional who can design scalable secure and high-performing cloud-based contact centre solutions. Youll be responsible for end-to-end solution architecture from designing integration flows and cloud infrastructure to guiding development teams and collaborating with stakeholders.
Key Responsibilities:
- Solution Design:Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365 considering call flows data integration security and scalability.
- Technical Leadership:Provide technical guidance and mentorship to development teams throughout the project lifecycle.
- Integration Expertise:Design and implement robust integrations between AWS Connect and Dynamics 365 utilizing APIs webhooks and other relevant technologies.
- Cloud Architecture:Define and implement cloud infrastructure on AWS including compute storage networking and security services specifically tailored for contact center solutions.
- Security Best Practices:Ensure the solution adheres to strict security guidelines and compliance standards protecting sensitive customer data.
- Performance Optimization:Optimize the solution for performance scalability and cost-effectiveness leveraging AWS services effectively.
- Stakeholder Collaboration:Work closely with business stakeholders development teams and other technical experts to gather requirements and ensure alignment on the solution design.
- Documentation: Create and maintain detailed architectural documentation including diagrams specifications and deployment procedures.
- Troubleshooting and Support:Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
- Staying Current:Maintain a strong understanding of the latest advancements in AWS Connect Dynamics 365 and related technologies.
The Successful Candidate:
- Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions.
- Expertise in AWS services particularly AWS Connect and experience with related services like Lambda DynamoDB and API Gateway.
- Strong knowledge of Microsoft Dynamics 365 including its capabilities for customer service and contact centre management.
- Experience with integration technologies like APIs webhooks and middleware platforms.
- Solid understanding of cloud security best practices and compliance requirements.
- Excellent communication collaboration and problem-solving skills.
- Experience with Agile development methodologies is often preferred.
Whats on Offer
This is a6 month contractbased inMelbourne.
How to Apply
Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. You may be required to complete selection criteria as part of your application.
For further information contactGeorge Wrighton0or email
Candidates must be willing to undergo pre-employment screening checks including ID and work rights verification security clearance validation and other checks as required.
Employment Type
Full-Time
