Upgrade Install and Relocation Engineer

Introduction

The Customer Support (CS) organization is responsible for the installations qualification repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Executes system Upgrade & Installations and Relocations activities that are well-defined and works under close supervision; provides technical support for other CS activities when needed.

Roles and responsibilities:

The job requirements and duties include but are not limited to the ability to:

• Diagnose and identify root cause and define the action plan for solution.
• Execute action plans independently and handle most technical problems on his/her own.
• Escalate when needed by providing clear problem statements and technical communication.
• Interface regularly with internal and external customers on planning and action progress.
• Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators harnesses hard-toe shoes bump cap or hard hat etc.
• Hands-on hardware above beneath and around machine including ladders and platforms
• Properly handle package administer and return parts and tools after work is complete.
• Provide continuous improvement such as defect or failure analysis reports post-mortems procedure updates and opportunities for reducing cycle times and costs.
• Keep up to date with latest machine changes by continuous learning and training.
• Position may require travel up to 75%.

Education and experience

• BS engineering degree is required (preferred discipline in Mechanical Electrical or Chemical) or equivalent combination of education skills and experience will be considered.

To be considered for a higher job grade:

• Minimum 2 years experience in a Customer Support department for high tech products is required
• Minimum 1 year of ASML micro-lithography system experience highly preferred

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills & characteristics:

• Mechanical aptitude and ability to troubleshoot electronics pneumatics hydraulics control systems software and general knowledge of semiconductor processes.
• Demonstrated experience using computer applications including data analysis tools word processing spreadsheet and presentation software.

Other information

You must be work authorized in the United States without the need for employer sponsorship.

• This position needs to be flexible to adjust to business needs. (Compressed shifts Work day or night shift).
• Work up to 12 hours in a clean room while wearing a cleanroom Gore-Tex suit and PPE
• Travel internationally and domestically for training or cross-site support
• Travel for cross-site support will be based upon business need durations may vary from several days to several weeks.
• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 35 pounds.
• Require travel dependent on business needs.
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may occasionally lift and/or move up to 50 pounds in weight unaided.
• The environment generally is moderate in temperature and noise level.
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.