Manager of Customer Success
Manager of Customer Success
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Job Description
Manager of Customer Success
About us
At VLogic were dedicated to simplifying Facility Management with a powerful intuitive solution to help our customers improve efficiencies streamline operations and reduce costs. As a leader in cloud-based IWMS software and space/asset management we work with clients across a number of industries including healthcare government education and more.
Were a dynamic collaborative fully remote team and were always excited to speak with candidates who want to have a meaningful impact on our growth.
What youll do
As our Manager of Customer Success youll play a key role in leading the Customer Success team within VLogic to ensure client satisfaction and retention drive product adoption and contribute to revenue growth. Youll be the expert in building strong relationships with clients and developing strategies to maximize value for our customers. Youll work with the CSM team and cross-functionally to address client needs and feedback.
Your key responsibilities will include:
Leadership- managing and mentoring a team of Customer Success Managers providing guidance and support to help them succeed
Client Relationship Management - build and maintain relationships with key clients acting as a point of escalation for complex customer issues
KPI Monitoring - keep track of key performance indicators such as customer satisfaction churn rate product usage and make data-driven suggestions for areas of improvement
Customer Advocacy - act as the voice of the customer within the organization providing feedback as needed to product and engineering teams to drive product features and improvements
Upselling and cross-selling- identify and communicate opportunities for upselling and cross-selling within our customer base
What were looking for
Were looking for someone who thrives in a high-growth and team-oriented environment. We dont expect you to check every box but the ideal candidate will have:
7 years in Customer Success roles
3 years experience managing teams preferably in Customer Success of Customer Support
Excellent communication skills and the ability to develop strong relationships with clients
Strong analytical skills and experience in analyzing data and making data-driven decisions and developing effective solutions
A proactive mindset and the drive to identify problems before they escalate
Strong technical proficiency and the ability to learn new products quickly
Strong project management skills and experience managing multiple customer relationships simultaneously
Proven ability to work independently and manage competing priorities
Familiarity with Government contracting process and timeline
High growth SaaS experience is a plus!
Benefits and Perks
A remote-first environment - we have employees across the US and provide all work equipment a monthly internet stipend and a one-time stipend to help you set up your home office
Generous healthcare coverage for you and your family including medical dental vision and short- and long-term disability coverage.
Flexible time off - we offer 10 paid holidays annually and have an unlimited PTO policy so no need to worry about accruals!
401k matching - VLogic provides up to 4% 401k matching on employee contributions to help you invest in your future.
Annual Wellness Benefits which can be used towards gym memberships fitness classes workout equipment etc.
Furternity Leave - we understand that pets are an important part of our employees lives. Personal time can be used to adopt or care for a furry friend.
Our Culture
At VLogic were building more than a product - were building a team where people can do their best work and be a part of our shared success. Here are some the values that guide us day-to-day:
Mindful Collaboration: We value thoughtful honesty treating each other with respect and embracing both victories and failures
Creative Problem-Solving: We believe that for every problem there is a solution especially with great teamwork out-of-the-box ideas and imaginative thinking!
Ambitious Success: We challenge ourselves as a growing organization to excel by setting goals prioritizing accountability and recognizing results.
Ownership: Everyone at VLogic is empowered to take initiative make decisions and drive outcomes. We hold ourselves accountable for results.
Growth Mindset: Were always looking for ways to improve and grow. We have an open culture and a leadership team that values communication and feedback.
If you like what you hear wed love to talk!
Compensation: $110k base plus bonus. Salary ranges are determined by location level experience and skills. This will be discussed further with the Talent team during the interview process.
At VLogic we believe that a diverse workforce leads to better outcomes broader perspectives and a stronger team. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race gender age disability veteran status sexual orientation or any other protected status.
If you need assistance or accommodation due to a disability during the application or interview process please contact us at
Required Experience:
Manager
Employment Type
Full-Time
