Systems Support Specialist

The University of Virginia Investment Management Company (UVIMCO) provides investment management services to the University of Virginia and associated organizations. UVIMCOs team represents an exceptional group of investment management professionals who are grounded in the mission and values of the University of Virginia. We manage approximately $14 billion for the University of Virginia and are proud of the positive impact that our work has on generations of UVA students faculty staff and patients. We value integrity service excellence and passion.

UVIMCO currently employs approximately forty-five full-time staff who are primarily located in Charlottesville VA. This position is located in our Charlottesville VA office. Remote applications are not considered.

Why Join Us

• Support UVAs mission: Our investment returns directly support scholarships programs research and other initiatives to benefit current and future students faculty patients and staff of the University.
• Strong culture: UVIMCO fosters a collegial flat and collaborative work environment. The firm prioritizes employee well-being and maintains a strong work-life balance. Staff are united by a passion for our mission a love of learning and a commitment to preserving UVIMCOs record of excellence.
• Generous employment benefits: UVIMCO offers a competitive salary and a business casual work setting. We are located on the Downtown Mall in Charlottesville VA.

Position Overview

The Systems Support Specialist is a critical member of UVIMCOs technology team responsible for providing timely effective technical support to UVIMCO staff across all levels of the organization. Reporting to the Director of Technology this role combines hands-on troubleshooting hardware and software maintenance user account management and technology training to ensure smooth daily operations. The Systems Support Specialist serves as the first point of contact for resolving IT-related issues manages equipment deployment and collaborates with the broader technology team to maintain and enhance UVIMCOs IT infrastructure security posture and end-user experience.

Primary Responsibilities:

• Provide end-user support: Serve as the primary contact for technical support promptly resolving hardware software network and system issues through in-person phone email or remote assistance.
• Manage support requests: Track prioritize document and escalate issues using a ticketing system to ensure efficient problem resolution and clear communication.
• Equipment provisioning & maintenance: Configure deploy and maintain laptops mobile devices peripherals and conferencing equipment ensuring all devices are secure up-to-date and fully operational.
• User onboarding and offboarding: Manage IT-related onboarding and offboarding processes including account provisioning system access hardware setup and orientation for new hires.
• Maintain IT inventory: Track document and manage hardware and software assets including ordering equipment and coordinating repairs or replacements as needed.
• Troubleshoot network and connectivity: Diagnose and resolve connectivity issues including wireless VPN printing and other network-related problems.
• Collaborate with technology team: Partner with developers engineers and external providers to escalate complex issues and contribute to technology projects aimed at enhancing infrastructure and systems.
• Support cybersecurity measures: Assist in maintaining cybersecurity standards by ensuring appropriate software patches updates antivirus solutions and security practices are consistently applied.
• End-user training: Provide basic technology training to staff creating user-friendly documentation and guides to promote self-service resolution and increase overall technical proficiency.
• Continuous improvement: Identify recurring IT issues recommend solutions and assist with the implementation of process enhancements to improve efficiency and reliability.

Qualifications

• Associate degree or higher in Information Technology Computer Science or related field preferred; relevant certifications such as CompTIA A Network or Microsoft certifications re a plus.
• Experience in IT helpdesk support or similar technological support role.
• Strong knowledge of computer hardware operating systems (Windows macOS) mobile devices and common software applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent interpersonal communication and customer service skills.
• Effective organizational abilities with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Basic understanding of cybersecurity principles and best practices.

UVIMCO is an Equal Opportunity Employer. We celebrate diversity and welcome individuals from different backgrounds. We do not discriminate on the basis of any protected class and provide an inclusive environment of mutual respect for all employees.