Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow
Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow
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1 Vacancy
Job Description
Lead the forefront of innovative solutions analysis in a dynamic tech environment driving success through expertise in data analytics and technical program delivery.
As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications platforms and products will position you as a key bridge between product owners business operations and software developers. Utilizing advanced analytical reasoning and technical fluency you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert youll navigate ambiguity manage change effectively and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
Job responsibilities
- Lead the elicitation documentation and validation of business and data flow requirements ensuring alignment with stakeholder expectations and technical feasibility
- Develop and maintain comprehensive knowledge of industry trends emerging technologies and best practices to provide strategic guidance and innovative solutions for complex projects
- Lead complex technology projects and programs with far-reaching implications for clients employees and stakeholders.
- Establish priorities manage resources and budgets and motivate cross-functional matrixed teams.
- Proactively address any issues or risks.
- Oversee product releases with robust product and feature release capabilities.
- Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product lines overall strategy and objectives.
- Work across teams functions and disciplines to ensure continual progress.
- Ensure a products ability to deliver value at scale across all phases of the product lifecycle.
- Demonstrate strong people leadership skills.
- Coach and develop high-performance teams to achieve their full potential.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in solutions analysis technical program delivery or a related field
- Strong technical fluency and writing capabilities.
- Ability to understand the big-picture and how technology can help achieve business goals.
- Proven experience in leading complex technology projects and programs.
- Excellent resource and budget management skills.
- Ability to motivate and lead cross-functional matrixed teams.
- Strong problem-solving skills and proactive risk management.
- Strong people leadership skills and experience in coaching high-performance teams.
- Proven experience with ServiceNow platform and its integration with existing systems
Preferred qualifications capabilities and skills
- Technical fluency in applications platforms and products.
- Excellent communication and documentation skills.
- Strong leadership and project management abilities.
- Ability to work collaboratively across teams and disciplines.
- Effective coaching and team development skills.
Required Experience:
IC
Employment Type
Full-Time
