Senior Operational Change Manager â Life Time Annuity
Senior Operational Change Manager â Life Time Annuity
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Job Description
At M&G our purpose is to give everyone real confidence to put their money to work.As an international savings and investments business with roots stretching back more than 170 years we offer a range of financial products and services through Asset Management Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviours of telling it like it is owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The Role: Senior Operational Change Manager - Life Time Annuity
We are seeking a strategic and experienced Senior Operational Change Manager to lead operational readiness for the launch of a new Life Time Annuity product within our Life business. This pivotal role will shape how Operations supports product delivery ensuring alignment with business strategy sales ambitions and the broader Target Operating Model (TOM).
You will be a confident communicator capable of influencing senior stakeholders and translating complex change into clear actionable operational plans that deliver seamless service outcomes. Your remit will span all operational domainsVoice Complaints Back Office performance and supporting functionsleveraging subject matter experts across Customer Services to ensure consistently high standards.
This role is critical to supporting M&G Lifes growth ambitions and may involve onboarding new partners. Your leadership will ensure that our operating model not only meets but exceeds customer expectations for the new Life Time Annuity product.
Role Purpose
To lead and assure operational readiness for the launch and ongoing evolution of the Life Time Annuity product. You will shape the operational model establish a model office and ensure seamless integration with business strategy. Acting as a key conduit between Operations Product Sales and Proposition Architecture you will ensure alignment with the wider TOM.
Key Accountabilities
Operational Readiness Leadership: Drive end-to-end readiness for the Life Time Annuity launch ensuring all operational functions are prepared and resourced.
SLT Engagement & Communication: Provide regular transparent updates to the Operations and Life Time Annuity project Senior Leadership Team with a focus on high-impact critical-path activities.
Operating Model Design: Support definition and documentation of the operational design blueprint for new products aligning with existing capabilities and identifying areas for uplift or transformation.
Impact Assessment & Change Planning: Lead operational impact assessments identifying risks dependencies and mitigation strategies across the service landscape.
Sales Strategy & Time-to-Market Alignment: Interpret Sales and TTM plans to assess operational implications ensuring readiness to support commercial goals.
TOM Integration: Collaborate with Proposition Architecture to translate the broader TOM into actionable operational plans keeping the Ops SLT fully briefed and aligned.
Stakeholder Collaboration: Build strong relationships with Product Owners and Senior Product Owners to embed operational considerations early in the product lifecycle.
Management of two Business Readiness and Change Analysts to support product launch operational readiness.
Skills & Experience Required
Operational knowledge and experience of Annuity products (preferred).
Proven experience in operational change management within financial services ideally in pensions or life insurance.
Strong understanding of operational functions including customer servicing complaints voice quality bereavements and systems support.
Demonstrated ability to lead cross-functional readiness programmes and influence senior stakeholders.
Experience designing and implementing operating models for new products or services.
Excellent communication and stakeholder management skills with the ability to translate complex change into clear operational impacts.
Familiarity with regulatory and compliance considerations in pensions and investment products.
Comfortable working in a matrixed environment with multiple delivery partners and stakeholders.
Job Level: Manager/Expert
Closing Date: 26 August 2025
We have a diverse workforce and an inclusive culture at M&G plc underpinned by our policies and our employee-led networks who provide networking opportunities advice and support for the diverse communities our colleagues represent. Regardless of gender ethnicity age sexual orientation nationality disability or long term condition we are looking to attract promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Ifyou need assistanceor an alternative means of applying for a role due to a disability or additional needpleaselet usknow by contacting us at:
Required Experience:
Manager
Employment Type
Full-Time
