NJDHS-DDD Product Specialist
NJDHS-DDD Product Specialist
Posted on :
12-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Collaborates with business units as part of the help desk and app dev support team for electronic health record. Resolves JIRA requests using pre-defined resources analytical skills and team collaboration. Primarily email Teams and occasional phone.
Please note while this position is remote; The client is looking for local to New Jersey candidates
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies product development and training solutions. Assures the product meets specifications.
As a Product Specialist the candidate will perform technical and application support functions including but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
- Research changes in pharmacies hospitals medications and healthcare related datasets
This role will report through the Support Manager. Required/Desired Skills Skill Required /Desired Amount of Experience Excellent analytical and logical skills Required 4 Years Experience providing customer support Highly desired 4 Years Experience with healthcare PHI HIPAA Highly desired 2 Years Experience using knowledge base and ticketing systems Nice to have 2 Years Strong Microsoft productivity software skills Nice to have 2 Years Experience providing tier 1 IT and application troubleshooting Highly desired 2 Years Experience performing user acceptance testing on web applications Nice to have 2 Years Experience with Windows operating systems Nice to have 2 Years Experience troubleshooting browser dependency issues Nice to have 2 Years Experience with providing direct customer service Highly desired 2 Years Experience with bug documentation and bug lifecycle Nice to have 2 Years Experience writing SQL Queries Nice to have 2 Years Experience with MAC OS Not Required 2 Years Experience with Android OS for mobile device Not Required 2 Years Working knowledge of application and desktop security concepts Nice to have 2 Years Experience with remote desktop control tools Nice to have 2 Years Experience with workstation troubleshooting Nice to have 2 Years
Please note while this position is remote; The client is looking for local to New Jersey candidates
The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies product development and training solutions. Assures the product meets specifications.
As a Product Specialist the candidate will perform technical and application support functions including but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
- Research changes in pharmacies hospitals medications and healthcare related datasets
This role will report through the Support Manager. Required/Desired Skills
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
