Manager, Information Technology (IT) -El Salvador (Remote)
Manager, Information Technology (IT) -El Salvador (Remote)
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1 Vacancy
Job Description
Position Overview
We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk) corporate infrastructure (on-prem and cloud) endpoint management network security and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems vendors and a team of technical support professionals.
Key Responsibilities
IT Operations & Helpdesk Leadership
- Lead the internal IT Helpdesk team ensuring timely support for hardware software connectivity and access issues across the organization.
- Manage service level agreements (SLAs) incident response and escalations.
- Implement and continuously optimize ITIL-based processes (incident change asset and configuration management).
Infrastructure & Systems Management
- Oversee the design implementation and maintenance of enterprise IT infrastructure including:
- Servers (Windows/Linux) virtualization (VMware/Hyper-V)
- Active Directory DNS/DHCP Group Policy Office 365/Azure AD
- Corporate firewalls switches routers and VPNs
- Cloud services (AWS Azure or GCP) and hybrid environments
- Maintain robust backup disaster recovery and high availability strategies.
Security & Compliance
- Ensure enterprise-wide compliance with cybersecurity best practices (NIST ISO 27001 SOC 2).
- Lead annual compliance audits.
- Manage endpoint protection MDM MFA and vulnerability management.
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Telecom IT Environment Support
- Collaborate with engineering and operations teams to support telecom-specific systems (e.g. OSS/BSS platforms SIP/VoIP infrastructure NMS/EMS tools).
- Maintain uptime and support for telecom-related applications test labs and secure provisioning tools.
Team & Vendor Management
- Hire mentor and manage a high-performing IT support and infrastructure team.
- Manage IT budgets procurement licensing and vendor relationships.
- Coordinate third-party support contracts and service providers.
- Bring hands-on experience with hardware troubleshooting and system architecture.
- Possess proven abilities to research evaluate and recommend new technologies.
Qualifications :
Technical Qualifications
- Bachelors degree in Computer Science Information Technology or related field (Masters preferred).
- 8 years of progressive experience in IT operations with at least 3 years in a management or team lead role.
- Expertise in managing:
- Windows Server Linux Active Directory and Group Policies
- Microsoft 365 Exchange Online Intune Azure AD
- Firewalls (e.g. Fortinet Palo Alto) switching/routing SD-WAN and VPN solutions
- Virtualization (VMware ESXi Hyper-V) backup platforms (Veeam Commvault) and cloud infrastructure (Azure/AWS)
- Strong knowledge of networking protocols (TCP/IP DNS DHCP VLANs SNMP etc.)
- Experience with helpdesk tools (e.g. ServiceNow Jira Service Desk) and asset management systems.
Preferred Experience
- Prior experience in a telecom or managed services provider (MSP) environment.
- Familiarity with carrier-grade hardware/software tools (e.g. SBCs VoIP/SIP systems BGP configurations).
- Knowledge of PCI GDPR and telecom regulatory compliance requirements.
Soft Skills & Other Requirements
- Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
- Strong problem-solving abilities with a customer-first mindset.
- Willingness to be on-call or provide support outside of business hours when needed.
- Ability to thrive in a dynamic high-growth and highly technical environment.
This is a critical role at the intersection of IT infrastructure and telecom operations. If youre a highly technical leader with a passion for building resilient systems and supporting global teams we want to meet you.
Additional Information :
You must live in El Salvador or in other LATAM countries outside of the US.
Working Conditions:
This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Business Process
- SQL
- Active Directory
- Information Technology
- Database
- Information Security
- Infrastructure
- ITIL
- Project Management
- Internet
- ERP
- Backup
- Setup
- hardware
- Technical Support
