Manager Regional Field Service

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Regional Field Service Manager for Leica Biosystems is responsible for the daily management of their assigned regional team.

The Regional Field Service Manager will have formal management responsibilities for a defined team of Field Service Engineers. The Manager models outstanding customer service through strong communication and collaboration skills both internally and with our customers. Core duties include building a technically strong and cohesive team while maintaining a strong partnership with service coordination applications and sales to retain base business while concurrently growing the business. Effectively ensuring the day-to-day operations of the field service team performs with accuracy and completeness in repairs calibrations instrument qualifications and installations while delivering services on time.

This position reports to the Director Field Service West is part of the Field Service Team. This position is part of the Field Service Team located in United States and will be REMOTE in the field.

In this role you will have the opportunity to:

*Drive Customer Satisfaction! Being a clear advocate for the customer leading service calls installations and resolving high-pressure customer issues including product performance issues escalations. Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a first-time fix.

Leverage strong communication and listening skills to ensure we exceed customer expectations and close all outstanding issues. Strive to understand customer perception and the associated business impacts commercially. Resolve customer issues in a rapid fashion while demonstrating a high level of business acumen.
Create a culture of ownership and accountability ensures associates understand their objectives and are provided the tools and guidance to be successful. Constantly works to build the best team via associate development and by retaining and recruiting the best talent.
Develop a robust continuous improvement and accountability culture centered around daily management and monthly KPIs.
Ensure all processes are documented and improved via the use of kaizen (VSM TPI etc.). Act as a primary customer of Danaher Business System (DBS) and leverage internal and external DBS expertise to map improvement plans and drive sustainable improvements.

The essential requirements of the job include:
Bachelors degree
9 years experience in field service 3 years experience in a customer facing roles

Travel Motor Vehicle Record & Physical/Environment Requirements:

This position requires up to 90% flying and/or driving travel which may potentially include overnight stays travel on short notice and for extended periods. Travel will primarily be domestic but may occasionally be international
Must have a valid drivers license with an acceptable driving record.
Ability to regularly lift move slide raise and/or place up to 50 lbs. Ability to stand walk (prolonged) and sit; squat and kneel ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Supervisory experience
• Troubleshooting and repair on medical laboratory instruments

Leica Biosystems a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The annual salary for this role is $125000.00 -145000.00 USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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