Office Support Specialist
Office Support Specialist
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
Description and Functions
GENERAL DESCRIPTION:
The Department of Workforce Services and the Division of Workers Compensations objective is to provide a continuum of services to our customers that includes re-employment. This position is crucial in supporting the return-to-work goal. This position builds the foundation for providing excellent customer service and building positive relationships through our front desk contacts.
Human Resources Contact:
ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.- Performs first-line customer service including greeting walk-ins answering phones answering inquiries or directing to the appropriate staff member.
- Performs various functions for staff and administration.
- Explains Division policy procedures and practices regarding general non-case-specific requests for information.
- Directs customers to appropriate claims analysts for case-specific information.
- Monitors and maintains fax machine/copier and office printer.
- Distributes printed material appropriately.
- Performs troubleshooting and determines the need for professional technical assistance.
- Receives date stamps and distributes incoming correspondence from walk-in customers FedEx and UPS signing for documents as necessary.
- Processes outgoing correspondence for mail or FedEx.
- Responsible for the disposal of confidential printed information.
- Researches and retrieves information from case files using the computer PowerSuite and imaging systems.
- Schedules medical appointments and prepares medical documentation for inclusion with the appointment.
- Responsible for file reproduction for the appellate process and research resolves and responds to record requests from other entities.
Qualifications
PREFERENCES:
Preference may be given to those with Customer Service experience. Microsoft and Google product experience preferred.
Preference may be given to those with multi-line phone experience.
KNOWLEDGE:- Knowledge of applicable federal state and local laws codes regulations and policies technical processes and procedures related to the Division of Workers Compensation.
- Knowledge of techniques for providing a high level of customer service.
MINIMUM QUALIFICATIONS:Education:Associates Degree (typically in Business)Experience:0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant IIOREducation & ExperienceSubstitution:2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant IICertificates Licenses Registrations:NoneNecessary Special Requirements
PHYSICAL WORKING CONDITIONS:- Typically the employee may sit comfortably to perform the work; however there may be some walking standing bending carrying light items driving an automobile etc.
- Special physical demands are not required to perform the work.
NOTES:- FLSA: Non-Exempt
- The offer of employment is contingent on the completion of a successful background check.
- The Wyoming Department of Workforce Services (DWS) uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
- Former State of Wyoming Employees rehired within 31 days of their previous employment with the State will be required to repay any Sick and Annual leave payouts.
Supplemental Information
Clickhere to view the State of Wyoming Classification and Pay Structure.
URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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