Banking Customer Support Call Centre "First Line"
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our First Line department at RayaCX in Cairo Egypt. As a member of our team you will be responsible for providing exceptional customer service to our banking clients ensuring their satisfaction and building strong relationships.
Key Responsibilities:
- Serve as the first point of contact for all banking customer inquiries and provide prompt efficient and accurate responses.
- Handle a high volume of incoming calls emails and chat messages from customers and assist them with their banking needs.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain a thorough understanding of all banking products and services offered by the company.
- Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers.
- Collaborate with other team members to ensure a seamless customer experience.
- Meet and exceed individual and team performance targets and KPIs.
Qualifications:
- Bachelors degree in Business Administration Finance or a related field.
- Excellent communication skills both verbal and written in English and Arabic.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficient in using MS Office and customer service software.
- Willingness to work flexible hours including weekends and holidays.
We Offer:
- Competitive salary and benefits package.
- Continuous training and development opportunities.
- A dynamic and collaborative work environment.
- Opportunities for growth and career advancement within the company.
If you are passionate about providing exceptional customer service and have a strong interest in the banking industry we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.
8250 EGP
Employment Type
Full Time
