Associate Business Analyst (Accounting Production Support)
Associate Business Analyst (Accounting Production Support)
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Job Description
Job Description:
Job Title: Associate Business Analyst (Accounting Production Support)
As an Associate Business Analyst within the Accounting Production Support Team (APS) your role is pivotal in ensuring the reliability and efficiency of our tools and processes. You will actively monitor our systems and swiftly resolve issues to maintain seamless operations. You will work directly with business and tech partners to provide solutions and resolve issues as the first line of production support for our Accounting associates. You will engage directly with end-users to provide outstanding customer service and ensure they are supported and can successfully carry out their role.
Primary Responsibilities:
- Carry out the day-to-day first-line production support operations and business analysis for Accounting technology tools and associated integrations
- Responsible for proactive monitoring of Accounting systems including established error notifications and dashboards
- Daily support of ServiceNow incidents and service requests including problem resolution and root cause analysis
- Scheduling and monitoring of jobs within Oracle EBS
- Update system configurations as required to accommodate business changes
- Provision access requests for Accounting tools where required and support related quarterly controls certifications for system access
- Providing outstanding customer service and support for our end users
- Ongoing review and maintenance of procedure documentation to increase efficiency and productivity of the team
- Perform business analysis for new integrations and changes to existing processes and integrations
The Expertise and Skills You Bring
- Bachelors degree in Information Technology Accounting Finance or other related discipline
- 2 Years working in an Accounting Finance or Information Technology function
- Outstanding listening communication and facilitation skills
- Proven analytical critical thinking and problem-solving skills
- Proven time management and organizational skillsable to balance multiple competing priorities
- Performs job functions with a sense of urgency and strong attention to detail
- Strong customer-service skills
- Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster
- Ability to become quickly proficient with new tools and technology
- Knowledge of Agile practices including Jira Confluence or similar Agile backlog management tool
- Familiarity with SQL preferred
- Familiarity with supporting ERP systems (GL AP AR FA Projects Cash management) a plus
- Experience supporting EPM systems including Consolidation Reconciliation & Reporting Essbase/SmartView a plus
Company Overview
- At Fidelity we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity visit . Fidelity Investments is an equal opportunity employer.
- Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call prompt 2 option 2 if you would like to request an accommodation.
Certifications:
Category:
Business AnalysisFidelitys hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days M-F) in a Fidelity office.
Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Required Experience:
IC
Employment Type
Full-Time
