Product Support Engineer (m/f/d)

Job Title

Job Description

Product Support Engineer (m/f/d)
Product Support Engineer develops and implements the product technical support strategy and controls the product support process. The role contributes to the product design process to ensure its supportability and is responsible for the provision of training and back-up technical support-

Philips Medizin Systeme Bblingen with its 650 employees develops and produces patient monitoring systems for a worldwide market. Our solutions are used in emergency and intensive care pregnancy and neonatal monitoring as well as in the OR for anaesthesia and in the General Ward. With several hundred thousand monitors installed worldwide Philips is market leader in this area.

Your role:

• Providing support for associate products/solutions in diagnosing troubleshooting systems and act as experts for the team inside and outside

• Consulting with others on complex issues. Influencing functional management in the BU local field and key customers including R&D in CX

• Thorough understanding of the world-wide field organization including the multiple field roles and tasks that each perform.

• Being the champion for the support customer in the PM marketplace specifically lowering the cost of ownership and increase customer satisfaction.

• Building a thorough understanding and knowledge of product support/servicing processes to drive improvements

• Challenging the status quo developing and driving new ideas in solution support

Great if you have the following:

• Degree in medical informatics applied sciences or related discipline or equivalent professional training experience

• Broad technical knowledge of Philips Central Station (PIC iX)and all Product Support related processes

• Excellent troubleshooting and teamwork skills along with the ability to assess and initiate and drive corrective actions or new ideas.

• Excellent written and verbal communication skills

• Demonstrated ability to handle critical customer escalations

• Broad technical knowledge of products and clinical applications for healthcare informatics products

• Proficiency with technologies such as: Information Systems Networks Microsoft technologies including SQL Server XP Windows Server 20xx Visual Studio Active Directory Relational Databases VMWare SANS technology Citrix and tools for troubleshooting a variety of HW SW and networking problems

• Biodmedical / Hospital IT background or extensive knowledge in this area (beneficial)

• CCNA CCNP CWNA CWTS certification or equivalent is a plus

• You are fluent in English & German (written and oral)

Philips benefits for you:

• Non-tariff compensation with annual salary increases

• Performance bonus

• Purpose: Doing meaningful work with a great team

• Hybrid work concept: Up to two days a week working from home

• Philips Pension Fund: Employer-funded pension plan

• Mobility and devices: HVV ProfiCard leasing bicycles cars and also smartphones for private use

• Culture: Informal culture a paid day for voluntary work various team/cultural activities (on sustainability diversity ...) etc.

• Philips University: Wide range of professional training courses and for personal development

• Philips MyShop: Discount on Philips products

• Philips in Balance: Various offers for physical and mental health and sports courses

• Partnerzeit two paid weeks off after your partner has given birth

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week in the office in Bblingen.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.

If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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