Customer Service and Settlements Officer
Customer Service and Settlements Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Duties will also include the responsibility for all aspects of customer service and administrative management of customer accounts post-settlement. This includes B2C & B2B contact and general enquiries (inbound and outbound calls) emails and requests related to generating documents checking & updating files providing support to MMSG staff and engaging with third parties where required.
All activities relating to the support and Settlement of the lease finance include but are not limited to:
Processing applicable client & financial documentation in order for settlement such as:
Finance applications
Settling client lease finance within approval conditions
Contracting settlements
Portfolio management
Accurate data input into systems
Following up on all necessary documentation
File Checks throughout process to ensure accuracy.
Follow up with the necessary party for any/all documents/information required
Generation of settlement packs and managing internal and external contacts
Guiding clients & MMSG through the settlement process where required
Responsible for managing general customer enquiries (B2C) and owning internal/external enquiries (B2B) while proactively reviewing for account health/accuracy and systemic client issues. Including but not limited to:
Pay-out figure requests
Amortisation document requests
General account enquiries & updates
Escalating arrears to collections team
Account reconciliations
Responsible for responding to all customer enquiries via all channels (IB/OB calls & emails) regarding lease finance in a courteous and professional manner to deliver an efficient accurate and enthusiastic customer experience.
Liaise with other MMSG departments employees and/or third parties as required to resolve problems with customer finance arrangements in a timely fashion.
Responsible for engaging with customers for the entire period where that account requires management ensuring the account is maintained up to date and on track throughout the life of finance.
Supporting/educating customers with regards to end of finance options.
Identify errors and/or irregularities with customer accounts and administration and implement relevant solutions to eliminate customer dissatisfaction.
Maintain a high level of ownership for all customer enquiries regarding lease finance products which may include management of customer complaints ensuring customer satisfaction at all times in accordance with MMSG guidelines.
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leave and access to our Parents Portal
Comprehensive learning and development opportunities to support your career growth
Sonder digital wellbeing platform providing personalised support 24/7 plus annual flu vaccinations
Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples those caring for someone or living with a disability LGBTQIA and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process please contact us at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
