Customer Service Trainer
Customer Service Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Trainer to join our dynamic team in Cincinnati OH. The ideal candidate will be responsible for designing developing and delivering effective training programs for our customer support staff. This role is perfect for someone passionate about communication customer satisfaction and professional development. You will play a key role in shaping how our service teams interact with clients and uphold the companys standards of excellence.
Responsibilities
Design and implement customer service training programs for new and existing employees.
Conduct workshops role-playing sessions and ongoing coaching to improve communication and problem-solving skills.
Evaluate training effectiveness through performance metrics and feedback analysis.
Collaborate with management to identify training needs and develop relevant materials.
Maintain up-to-date knowledge of company policies products and customer service best practices.
Foster a positive and motivating learning environment for team members.
Qualifications :
Qualifications
Bachelors degree in Communication Business Administration Education or related field (or equivalent experience).
Minimum of 2 years of experience in customer service training or team leadership.
Strong presentation and interpersonal communication skills.
Proficiency in developing training materials and delivering engaging sessions.
Analytical mindset with the ability to assess training results and performance improvement.
Excellent organizational and time-management abilities.
Additional Information :
Benefits
Competitive salary ($55000$62000 per year)
Opportunities for career growth and internal advancement
Supportive and collaborative work environment
Comprehensive training and development resources
Paid time off and performance-based incentives
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
