Customer Service and Branch Operations Representative
Customer Service and Branch Operations Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Controlled Products Systems Group (CPSG) an affiliate of Chamberlain Group is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential commercial and industrial markets. With a personal approach to business our employeeswhether in one of our branches nationwide or at our corporate officeare committed to serving our customers and supplier partners with dedication and expertise.
Job Summary
This role is in the CPSG Operations function. A successful incumbent is expected to (i) Maintain heavy daily telephone contact with external and internal customers regarding product information needs and availability etc. and (ii) Enter orders into the systems and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service. Requires minimum of 2 years customer care experience manufacturing or distribution environment and a minimum of a high school diploma/GED.
Essential Duties and Responsibilities
Maintain heavy daily telephone contact with external and internal customers regarding product
information needs and availability etc.
Enter orders into the systems and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases and create and maintain reports
Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality including ensuring clean and safe working environment
Assist with inventory tracking maintenance and overall restocking efforts of the branch
Meet and greet all will call customers and ensure their orders are completed expeditiously
Review dealer web orders to determine if they require special handling due to inventory location or special shipping instructions
Operate forklift and other branch equipment as required
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSGs reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops professional publications establishing personal networks and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Minimum Qualifications
Education/Certifications:
High school diploma/GED
Experience:
Minimum of 2 years customer care experience manufacturing or distribution environment
Knowledge Skills and Abilities:
Excellent communication organization and problem-solving skills; strong computer skills
Other:
Valid drivers license
Preferred Qualifications
Education/Certifications:
Some college or equivalent experience
Experience:
Forklift experience
Knowledge Skills and Abilities:
Proficiency in Spanish
The pay range for this position is $18.13 - $27.14/hr. Base pay offered may vary depending on a number of factors including but not limited to the position offered location education training and/or addition to base pay also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .
NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
