drjobs  Technical Support Analyst

 Technical Support Analyst

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Job Location drjobs

Richmond - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title:

Technical Support Analyst (Onsite)

Location:

Richmond VA

Duration:

9 Months

Pay Rate:

$38/hr on C2C / 1099 all inclusive (OR) $34/hr on W2

Interview Process:

Web Cam Interview Only

Note:

ON SITE REQUIRED: 5 days/week. Parking not provided for contractors

Job Description

Client is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.

ABOUT THE ROLE

  • Performs software installations manually and via automated deployment tools and command line scripting

  • Keep software updated on clients with the latest patches and updates

  • Create software packages for ease of use and consistent deployments to agency

  • Onboarding and offboarding both new and separating employees

  • Supports and maintains user account information changes including system access rights security and system groups

  • Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE) Shared Email Inbox and SharePoint.

  • Provides support over the phone in person and using remote control tools

  • Acts as a liaison to ensure the delivery of high-performance IT support services

  • Works directly with customers to assist in managing and fixing software and application issues on desktops laptops tablets printers and copiers

  • Provides recommendations to management for the improvement of systems and processes

  • Provides troubleshooting and root cause analysis of software hardware network and system issues and escalates as needed to the appropriate resource

  • Installs maintains relocates and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)

  • Creates documentation of work processes and procedures and creates job aids for internal staff

Top Skills & Years of Experience

Required Skills:

  • Working experience with Microsoft Software Installer (MSI) packaging and packaging software for installation testing and deployment to desktops remotely

  • Working knowledge of Managed Engine Endpoint Central Microsoft Systems Center Configuration Manager (SCCM) and other automation tools for updates patching and software vulnerability remediation.

  • Considerable experience troubleshooting software packages deployments and client components.

  • Considerable scripting experience with but not limited to PowerShell VBScript and batch scripts.

  • Working knowledge analyzing vulnerability reports to determine patching priorities.

  • Strong customer service skills with a Customer First attitude

  • Extensive skills and experience in desktop products including but not limited to Windows 11 SharePoint OneDrive Teams and Microsoft Office 365

  • Ability to utilize troubleshooting tools and skills in managing and administering desktops laptops tablets and phones

  • Excellent research and investigative skills

  • Knowledge and experience in Active Directory Group Policy (GPO) remote support tools basic networking

  • Experience in working with help request tracking and reporting tools

  • Knowledge of IT concepts and trends and new technologies

  • Ability to troubleshoot hardware and software issues and communicate solutions to customers both verbally and inwriting

  • Ability to communicate effectively verbally and in writing with individuals and groups

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

Working knowledge of Managed Engine Endpoint Central Microsoft Systems Center Configuration Manager (SCCM) and other automation tools for updates p

Required

3

Years

Considerable experience creating and troubleshooting software packages deployments and client components.

Required

2

Years

Considerable scripting experience with but not limited to PowerShell VBScript and batch scripts.

Required

2

Years

Windows Desktop OS

Required

3

Years

Active Directory

Required

3

Years

Microsoft365

Required

2

Years

Troubleshoot Hardware/Software

Required

3

Years

A/V Support

Highly desired

2

Years

Mobile Device Support

Highly desired

2

Years

Recruiter Details:

Name :

Contact : Two eight one Three eight five Nine one one one

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.

Employment Type

Full-time

Company Industry

About Company

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