Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailJob Title:
Technical Support Analyst (Onsite)
Location:
Richmond VA
Duration:
9 Months
Pay Rate:
$38/hr on C2C / 1099 all inclusive (OR) $34/hr on W2
Interview Process:
Web Cam Interview Only
Note:
ON SITE REQUIRED: 5 days/week. Parking not provided for contractors
Job Description
Client is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.
ABOUT THE ROLE
Performs software installations manually and via automated deployment tools and command line scripting
Keep software updated on clients with the latest patches and updates
Create software packages for ease of use and consistent deployments to agency
Onboarding and offboarding both new and separating employees
Supports and maintains user account information changes including system access rights security and system groups
Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE) Shared Email Inbox and SharePoint.
Provides support over the phone in person and using remote control tools
Acts as a liaison to ensure the delivery of high-performance IT support services
Works directly with customers to assist in managing and fixing software and application issues on desktops laptops tablets printers and copiers
Provides recommendations to management for the improvement of systems and processes
Provides troubleshooting and root cause analysis of software hardware network and system issues and escalates as needed to the appropriate resource
Installs maintains relocates and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
Creates documentation of work processes and procedures and creates job aids for internal staff
Top Skills & Years of Experience
Required Skills:
Working experience with Microsoft Software Installer (MSI) packaging and packaging software for installation testing and deployment to desktops remotely
Working knowledge of Managed Engine Endpoint Central Microsoft Systems Center Configuration Manager (SCCM) and other automation tools for updates patching and software vulnerability remediation.
Considerable experience troubleshooting software packages deployments and client components.
Considerable scripting experience with but not limited to PowerShell VBScript and batch scripts.
Working knowledge analyzing vulnerability reports to determine patching priorities.
Strong customer service skills with a Customer First attitude
Extensive skills and experience in desktop products including but not limited to Windows 11 SharePoint OneDrive Teams and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops laptops tablets and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory Group Policy (GPO) remote support tools basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Working knowledge of Managed Engine Endpoint Central Microsoft Systems Center Configuration Manager (SCCM) and other automation tools for updates p
Required
3
Years
Considerable experience creating and troubleshooting software packages deployments and client components.
Required
2
Years
Considerable scripting experience with but not limited to PowerShell VBScript and batch scripts.
Required
2
Years
Windows Desktop OS
Required
3
Years
Active Directory
Required
3
Years
Microsoft365
Required
2
Years
Troubleshoot Hardware/Software
Required
3
Years
A/V Support
Highly desired
2
Years
Mobile Device Support
Highly desired
2
Years
Recruiter Details:
Name :
Contact : Two eight one Three eight five Nine one one one
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Full-time