 Technical Support Analyst
 Technical Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Technical Support Analyst (Onsite)
Location:
Chesterfield VA
Duration:
9 Months
Pay Rate:
$32/hr on C2C / 1099 all inclusive (OR) $27/hr on W2
Interview Process:
In-Person
Job Description
The Technical Support Analyst will support clients new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings reports and evaluations on system efficiency and perform other duties as assigned.
Knowledge Skills and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically and drawing valid addition customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Advanced computer skills
Required
5
Years
Ability to multitask
Required
5
Years
Ability to determine root cause of problems and implement solutions and resolve issues by gathering and analyzing data reasoning logically.
Required
5
Years
Customer relations skills
Required
5
Years
Good verbal and written communication skills
Required
5
Years
Proficiency with Microsoft products (Word Excel PowerPoint Visio Outlook).
Required
5
Years
Recruiter Details:
Name :
Contact : Eight three two - Two one nine - Three two six three
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
