Service Support Analyst
Service Support Analyst
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Job Description
Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.
- Description (including but not limited to):
- Technical assistance support and advice to end users for hardware software and systems
- Hands-on technical and functional assistance to business and technical users
- Remote technical and functional assistance to business and technical users
Skills:
- 2 Years Respond to incoming telephone or email inquiries and request for assistance. - Required
- 2 Years Ask and answer questions to identify problems categorize issues prioritize work and provide advice to end users. - Required
- 1 Years Determines the most effective manner to resolve clients issues. Consults with other staff when necessary. - Required
- 1 Years Records update and assign tickets within Remedy Ticket System. - Required
- 1 Years Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups. - Required
- 1 Years Verifies that suggested solutions effectively resolve the users problems through verbal or email follow up. - Required
- 1 Years Provide level 2 support assistance as needed. This includes installing software imaging computers application testing and hardware replacements. - Required
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