Technology Support Analyst
Technology Support Analyst
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1 Vacancy
Job Description
Join our Team at Portland Community College
Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation serving approximately 80000 full- and part-time students. PCC which is roughly the size of Rhode Island has four comprehensive campuses five workforce training and education centers and 200 community locations in the Portland metropolitan area. Wherever youre coming from and wherever youre going in life Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone creating opportunities for our students and contributing to the economic development of our community.
Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds skills views and life experiences. The more we value equity and inclusion the more we will add value to the work we do and how we serve our students engage with each other and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.
Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed please contact the PCC Talent Acquisition Team at
What Youll Do and Who We Are Looking For
Please note: Casual and Student employees are not eligible to apply for (PCC Only) Classified positions
Client Services is seeking applicants for a Full-time Technology Support Analyst (TSA) at the Sylvania Campus (shift M-F 7am-4pm).This position provides strategic and operational support to both internal and external clients related to instructional and administrative computing TSA role acts as a consultant and a technical support analyst to various operational and strategic initiatives and to the computer support addition the role will be expected to partner with other TSAs staff and management.
The person in this challenging and demanding role will have opportunities to lead and to participate in meetings projects committees business analysis and administrative teams like our Device Management Administrative Teams.
The TSA role may provide work direction and coordination of work activities to other technical staff and or student and casual employees.
See the classification description for additional information: qualifications skills and abilities are critical for success in this position.
Throughout the screening process you will be evaluated based on the demonstration of these qualifications.
Demonstrated experience in Project Management as a Project Coordinator or Project liaison as well as using Project Management tools portfolio tools and time management systems
Strong communication and relationship management skills with the ability to effectively understand diverse customer requirements by engaging in active listening
Mid to advanced level of skill using Google Workspace (formerly G Suite) Office applications (Google Sheets Google Docs and Google Slides) to conveyand summarize topics accurately for the appropriate or target audience
Demonstrated experience providing work direction and coordination of work activities to other technical staff and/or students
Experience writing technical documentation and procedural materials for multiple audiences
Experience using mass deployment system configuration tools for endpoint management
Experience analyzing large amounts of data and providing reports for others to use
Advanced technical troubleshooting skills including issues related to operating systems applications computer hardware and failed script executions
Minimum Qualifications
To be considered your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).
Associate degree in computer related discipline (Note: Relevant experience may substitute for the degree requirement on a year-for-year basis.)
Four or more years of work experience with automated systems in a complex network environment
Successful experience working in an end-user customer facing role in a trouble-shooting capacity is required
Preferred Qualifications
Experience working in Higher Education
Scripting experience:
Powershell Bash/Zsh or other scripting languages
Experience with any of the following endpoint management systems:
Jamf Apple device management
KACE Systems Management Appliance
KACE Systems Deployment Appliance
Ghost Solution Suite
Atlassian Confluence experience
Experience with Microsoft Azure
Certification:
CompTIA A Security Network or Cloud
Google IT Support Professional
Applicable Microsoft certifications
Why Youll Love Working Here
The PCC district encompasses a 1500-square-mile area in northwest Oregon and offers two-year degrees one-year certificate programs short-term training alternative education pre-college courses and life-long learning. As part of our College community youll enjoy:
A collaborative and inspiring campus community
Opportunities for learning and professional development
Position Grade
Classified 24 (A)Employment Type
Full timeTotal Rewards Package / What We Offer
There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC youll also enjoy:
- Comprehensive benefit package
- Oregon PERS contribution
- Tax deferred annuity program and a deferred compensation program
- Tuition waiver for you your spouse/domestic partner and dependent children under 24 years of age as well as partial tuition reimbursement for full-time employees at other accredited institutions
- Free access to the sport centers / campus gymnasiums performing arts and cultural events
- Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events
- Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement
o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
o 1 day of sick leave per month
o 12 paid holidays
o PCC Winter Break (when College is Closed)
o 24 hours of personal leave per year
More detailed information on the benefits plans who is eligibleand how to enroll or make changescan be foundat you have any questions.
How We Determine Initial Salary Placement
How We Determine Initial Salary Placement
The first two steps of the range are: $72003 and $74163 per year. Higher salary placement may be available based on qualifications experience and internal equity.
Oregon Veterans Preference in Public Employment
Portland Community College complies with the Oregon Veterans Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment.You will be given instructions during the application process to claim Veterans Preference in the recruitment of this position and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility please submit the following documentation:
Veterans:DD214
Disabled Veterans:DD214 and Letter from the Department of VA
Notice of the Availability of the Annual Security Report
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) you may view Portland Community Colleges (PCC) most recent Annual Security Report (ASR) on theDepartment of Public Safetywebsite. The ASR contains current security and safety-related policy disclosure statements emergency preparedness and evacuation information crime prevention and sexual assault prevention information and resources and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at allDepartment of Public Safetyoffices.
PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check
Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.
Contact PCC at if you have questions
Required Experience:
IC
Employment Type
Full-Time
