Client Service Representative Analyst

Empower Your Future: Seamless Client Service Unmatched Expertise and Strategic Solutions for a Dynamic Financial World!

As a Client Service Representative Analystin Cleared Margin Client Service Team you will deal primarily with buy-side clients (Hedge Funds Investment Advisors/Asset Managers) and will develop partnerships internally with various Marketers/Salespeople individuals in Prime Brokerage Credit Executives Middle Offices and Line of Business Operations Teams.

The Cleared Margin Client Service Team currently supports clients trading Futures & Options (F&O) and Over the Counter (OTC) Cleared Derivative products within the Equities Markets department of JPM. The team undertakes the essential task of agreeing and settling margin values (Cash Securities Letters of Credit) with clients for the purpose of covering the banks risk against clients Trading Centrally Cleared Products. You will be a Bournemouth based team member responsible for both client service and operations functions.

Job responsibilities

• Develop the Clearing Client Service offering.
• Provide a flexible approach in order to support the Prime Financial Service businesses in a continually changing market environment.
• Answer incoming margin settlement requests sent by clients comparing them to JP Morgans exposure and agreeing on the amount and type of asset to be moved.
• Follow up on anycounterparty failed settlements and investigate of disputed/uncovered margin requirements.
• Provide timely resolution of incoming queries regarding a clients portfolio
• Escalate of issues.

Required qualifications capabilities and skills

• Client Services experience
• Problem solver with the ability to assist in the development of solutions for clients and a strategic thinker able to review and implement process improvements.
• High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook Excel Word) skills.
• Must possess heightened communication skills as the role involves detailed interactions across multiple lines of business and core processing areas.
• Confidence to meet with clients and deliver feedback on data relating to the clients interactions with the team
• Ability to work an 11am-7pm shift two days a week (Friday rotation). Other three days core 9am-5pm UK.

Preferred qualifications capabilities and skills

• Transferable history partnering with internal parties and senior/demanding internal clients and effective relationship building with a wide variety of stakeholders for example; Clients Credit Execs and Business Partners.
• Preferable knowledge of OTC Derivative products Futures and Options or similar background.