Field Service Technician
Field Service Technician
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$ 51100 - 81760
1 Vacancy
Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Service ManagerYour role and responsibilities
In this role you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day you will deliver quality customer service executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations.
The work model for the role is: Remote (New Jersey)
This role is contributing to the Electrification Smart Power division in the New Jersey region.
You will be mainly accountable for:
Work on-site with the customer identifying opportunities to improve the customers operation and eliminate their pain points.
Perform field service tasks identifying technical issues and performing analysis through on-site trouble shooting activities for which you are certified to perform.
Prepare material lists for service activity and ensure all materials parts and equipment meet quality standards and are available for service activities.
Perform installation and commissioning maintenance repairs extensions upgrades and retrofits end of life services replacements etc.
Contribute to customer satisfaction by building and maintaining a positive relationship.
Potentially identify new sales opportunities while working to meet the customer needs and communicate the opportunities internally.
Proactively identify potential equipment failures and request proactive corrective actions.
Proactively identify product and quality improvement.
Provide recommendations to management to improve operations and customer service.
Follow safety rules and maintain safe work and environmental practices. Report unsafe practices and incidents.
Qualifications for the role
Bachelors degree in Electrical Engineering or Electrical Engineering Technology with <1 year experience servicing critical power equipment OR Associates Degree in electrical technology with 2 years experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5 years) servicing critical power equipment.
Advanced level of ability to use Microsoft Office products.
Moderate ability to Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Candidates must already have a work authorization that allows them to work for ABB in the United States.
Why ABB
Whats in it for you
We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
excludes ABB E-mobility Athens union Puerto Rico
Go to and click on Candidate/Guest to learn more
Health Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D 100% employee paid up to maximums
- Short Term Disability up to 26 weeks Company paid
- Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
- Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
- Parental Leave up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $51100 and $81760 annually.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
IC
Employment Type
Full-Time
