Customer Service & Office Associate

This full time position is responsible for the successful operations of the customer service department and general office duties.  They will work closely with the management team to address customer service tasks and issues as well as maintain seamless flow between the front office and production.  The team member will be the front-line representation of the company both in-person and online.  Responsibilities include but are not limited to:

• Answering 2-line phones
• Assisting visitors to the facility and ensuring adherence to plant policies
• Responding to customer inquiries via phone email and online platforms
• Researching required information needed to address customer service inquiries
• Performing online tasks to maintain brand integrity i.e. customer reviews posts etc.
• Fielding and processing wholesale orders
• Data entry as needed
• Assist the management team as needed in office operations including:
  • Phone calls
  • Vendor follow-up
  • Customer communications
  • Ordering
  • Document creation

Note that this facility cross-trains all employees and team members may be required to fulfill tasks outside of their formal job description.  These tasks include but are not limited to:

• Sanitation: cleaning of machinery dishes and facility
• Production: handling of raw products such as loading and unloading hanging racking
• Packaging: handling of finished products such as loading and unloading slicing cutting filling bags

Qualifications :

Requirements:

• High school diploma required advanced education a plus
• 3 years experience in customer service arena
• High level computer skills: MS Word Excel Outlook PowerPoint & Publisher internet research and operation
• Excellent verbal and written communication skills
• Ability to multitask
• History of demonstrated professionalism in a business environment
• Flexibility with tasks and responsibilities
• Ability to sit or stand for 4-6 hours and lift up to 40lbs

Additional Information :

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand walk use hands to finger handle or feel lift and/or move up to 25 pounds and talk or hear.  The employee is occasionally required to sit and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a plant / office setting with varying degrees of temperatures and noise levels. Exposure to manufacturing equipment movement and wet / slippery floors. Travel may be required.

Equal Employment Opportunity Employer
Jack Links is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation and gender identity national origin disability status protected veteran status or any other characteristic protected by law.

E-Verify
Jack Links provides the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new Team Members Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work we are required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you including terminating your employment. We do not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form order to determine whether Form I-9 documentation is valid we use E-Verifys photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services (USCIS) photograph. If you believe that Jack Links has violated our responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status please call the Office of Special Counsel at 1- (TDD: 1-).

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time