ALIS Pay Support Specialist

JOB DESCRIPTION: 

ALIS Pay is dedicated to providing a seamless and user-friendly payment solution. Our focus is on simplifying payment processing for the Assisted Living space. 

As our inaugural ALIS Pay Support Specialist youll be the first line of support for clients using ALIS Pay helping them get started answering questions and guiding them through setup and training. Youll assist with technical configurations troubleshoot issues and help ensure everything runs smoothly.

Day-to-day youll check the support ticket system respond to client inquiries and route more complex issues to the right team. Youll also help send out communications about system updates or issues and keep client records organized and accurate.

Behind the scenes youll help track transactions gather performance data and support basic reporting. Youll take part in internal training help maintain documentation and share client feedback to improve the product and services.

JOB ACCOUNTABILITIES

• Respond to new client inquiries and provide helpful timely support.

• Assist in onboarding new communities to the ALISPay feature by facilitating initial setup and supporting introductory training sessions.

• Support clients in configuring their payment gateway settings and answer frequently asked questions.

• Troubleshoot client issues with guidance from more senior team members.

• Participate in proactive monthly preparation tasks to ensure client readiness and performance visibility.

• Help draft and distribute communications to clients about backend system updates downtime or one-off issues.

• Monitor tickets in the issue-tracking system and assist in proper routing to the correct team or specialist.

• Maintain and organize client profiles to ensure accuracy and ease of access.

• Assist with transaction tracking and support basic analysis under supervision.

• Support internal communication efforts related to relationship and service updates.

• Help collect and track key metrics including transaction volume and basic monthly reporting needs.

• Assist in maintaining documentation for workflows FAQs and client-specific procedures.

• Participate in team training sessions and contribute ideas for improving service delivery.

• Provide feedback to the product team based on observed client needs and questions.

• Engage in internal training to build deeper knowledge of state-specific workflows and Medicaid-related tasks.

Qualifications :

JOB RESPONSIBILITIES: 

• 2 years of experience in payment processing or financial workflows.

• Comfortable with client-facing communication via email and virtual meetings.

• Basic understanding of payment workflows ticketing systems and CRM tools.

• Detail-oriented proactive and eager to learn in a fast-paced environment.

• Strong written communication and organizational skills.

Additional Information :

Benefits:

• 8 Company Holidays ( office will be closed) 

• 2 Floating Holidays 

• 10 days of PTO (Year 1)

• Subsidized medical dental and vision insurance 

• 401k Plan Up to 4% Matching

• Pre-tax Commuter Benefits 

• Casual Dress 

• Referral Bonuses 

• Employee Assistance Fund

• Paid Parental Leave

• Paid Jury duty & Bereavement Leave 

• Length of stay rewards 

• Company bonus pool

• HSA and FSA

• Life Insurance policy subsidized by Company 

Application Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically.

At ALIS we believe that both cultural alignment and technical expertise are essential. Each stage of the interview process is designed to assess both and they are given equal consideration in our evaluations.

 ALIS asks certain candidates for 10 minute phone calls to gather additional information. After the phone screen candidates that are selected to proceed in the process will do a video interview. Certain candidates may be asked to travel to our Headquarters for an additional in-person meeting. Please note that ALIS will cover all expenses related to interview travel. Candidates residing in border states within a four-hour drive or less will be reimbursed for mileage.

ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. All candidates are subject to a background check.

Remote Work :

No

Employment Type :

Full-time