Lead Concierge- Residences at The Little Nell

Position Summary
The Lead Concierge oversees daily front desk operations providing exceptional guest services while managing a team to ensure a seamless and personalized experience. This role requires strong leadership problem-solving skills and in-depth knowledge of local attractions to anticipate and fulfill guest needs efficiently. The Concierge staff act as the primary contact between the guest and the hotel for any and all matters that the guest wishes. This position reports to the Front Office Manager. 

Job Posting Deadline
Applications for this position will be accepted until September 15th 2025.

Essential Job Functions/Key Job Responsibilities 
   Trains new Concierge employees including teaching processes and SOPs giving direction and acting as a support for questions
   Takes the lead on special projects including proactively reaching out to guests for busy time periods and managing high demand bookings 
   Contacts local restaurants and businesses on a regular basis to keep up to date with hours of operation menus and special offerings and communicate updates effectively to the team
   Writes and updates email templates for Concierge correspondence with guests
   Oversees the process and organization of lift tickets for guests including ordering printing and delivery
   Reviews pre-arrival letters and itineraries for any errors or unconfirmed reservations
   Listen attentively and fulfills activity dining and entertainment requests for guests.  In conversing with guests anticipate needs and offer additional assistance where possible. Use discretion as appropriate
   Assist with guest issues and experiences providing a solution proper follow up and positive guest recovery
   Assist with managing gratuities and commissions
   Assist in desk operations supply ordering and cleanliness providing a professional presentation
   Proficient in all hotel programs including HMS Alice and Salto
   Other duties as assigned

Qualifications :

Education & Experience Requirements
   College degree preferred 
   One year of concierge & guest experience required
   Colorado Notary preferred

Knowledge Skills & Abilities 
   Intimate knowledge of local mountain town activities and events in the area
   Knowledge of customer preferences and how to meet or exceed them 
   Familiarity with hotel fire and safety procedures 
   Familiar with hotel services hours of operation
   Knowledge of daily functions locations and times to assist guests with inquiries
   Excellent verbal and written communication skills to interact professionally with guests vendors and other staff members
   Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly

Additional Information :

Work Environment & Physical Demands
   Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
   Regularly work indoors with no adverse conditions  
   Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
   Health Dental and Vision Insurance Programs
   Flexible Spending Account Programs
   Life Insurance Programs
   Paid Time Off Programs
   Paid Leave Programs
   401(k) Savings Plan
   Employee Ski Pass and Dependent Ski Passes 
   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

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