Personnel Assistant II â Military Personnel Program Support
Personnel Assistant II â Military Personnel Program Support
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USD 38400 - 48100
1 Vacancy
Job Description
*************Contingent Upon Contract Award****************
Duties & Responsibilities:
- Provide front desk reception support including greeting visitors and managing check-in procedures.
- Perform ID card processing and issuance using the DEERS/RAPIDS system.
- Conduct basic data entry updates and verification in support of personnel recordkeeping.
- Ensure adherence to Privacy Act policies and procedures while handling personal information.
- Communicate effectively with service members dependents and internal personnel.
- Maintain an organized and professional front desk environment and assist with administrative tasks as needed.
- Provide direct customer support including resolution of complex personnel-related inquiries and benefit issues.
- Support Air Force personnel programs through data validation program tracking and report generation.
- Conduct routine and advanced data entry and data analysis to ensure record accuracy and compliance with Air Force standards.
- Assist with managing multiple personnel programs and ensure adherence to applicable military regulations.
- Operate DEERS/RAPIDS systems for ID card issuance and records updates.
- Maintain compliance with security privacy and system access protocols.
- Support Site Security Manager responsibilities including access control procedures and documentation accuracy.
Minimum Qualifications/Requirements:
- 13 years of relevant experience in personnel administrative or customer service roles.
- Demonstrated proficiency in customer service data entry problem-solving and multi-tasking across programs.
- Working knowledge of Air Force personnel programs military/veteran and dependent benefits and data integrity standards.
Education:
- A bachelors degree from an accredited college or university is required.
Required Training/Certifications:
- Must be experienced in the DEERS/RAPIDS system.
- Site Security Manager training
A successful background check and drug screen is required
Employment Type
Full-Time
