Quick Service Restaurants (QSR) Operations Manager, Corporate
Quick Service Restaurants (QSR) Operations Manager, Corporate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The QSR Operations Manager oversees and supports all Quick-Service Restaurant (QSR) operations across Eataly North America. This includes coffee bars gelato counters pizza and panini stations grab-and-go meal offerings and more. This corporate-based role partners closely with store-level QSR leaders (GMs AGMs and Leads) and cross-functional teams to drive excellence in quality efficiency training and guest experience. Reports directly to the VP QSR.
RESPONSIBILITIES
Oversees QSR operations for Eataly North America providing strategic and operational support to store teams
Develops implements and monitors standard operating procedures and training materials for all QSR departments
Partners with store QSR leadership to assess performance identify opportunities and support execution of best practices
Supports new product rollouts seasonal menus and local merchandising strategies
Collaborates with culinary retail and product teams to ensure consistency in quality presentation and execution
Leads process improvement initiatives focused on efficiency profitability and guest satisfaction
Analyzes sales performance margins labor and cost controls
Provides on-the-ground support through regular travel to stores including coaching team development and opening assistance
Ensures all QSR operations meet local health and safety requirements
Plays a key role in the successful launch of new QSR units in new store openings including concept design recruitment and training
Supports recruitment onboarding and continued development of QSR staff across locations
Performs other duties as required or assigned
Qualifications :
QUALIFICATIONS
Bachelors Degree preferred
5 years of multi-unit experience in QSR fast casual or food & beverage operations
Strong leadership and project management skills
Knowledge of Italian culinary traditions is a plus
Comfortable analyzing P&L statements sales data and labor reports
Ability to collaborate cross-functionally and lead through influence
Proficiency in Microsoft Office and POS/operations systems
JOB REQUIREMENTS
Ability to stand bend and be mobile for extended periods
Ability to travel up to 50% of the time including during new store openings
Ability to lift up to 50 lbs
Food Handlers License and ServSafe Certification (or ability to obtain)
The annual salary for this position is: $85000-$95000
Additional Information :
Benefits and Perks
- Medical Dental Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Eataly is an equal employment opportunity employer. It is the Companys policy to not unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation religion national origin age disability or any other characteristic made unlawful to consider by applicable federal state or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eatalys policy to comply with all applicable federal state and local laws regarding consideration of unemployment status salary history credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity please advise Human Resources if you require accommodation.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
