ESSENTIAL FUNCTIONS:

Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.

• Responsible for ensuring that company approved programs are implemented and being provided consistently.
• Provides oversight to the therapists and provides feedback through the performance evaluation process supervision and training and if necessary through counseling.
• Ensures that all interventions (individual group and family therapy) are performed and documented according to professional clinical standards.
• Conducts regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements.
• Actively participates in survey activities (TJC Medicare and licensing).
• Ensures the timely completion of all required reporting needs including but not limited to: weekly reports monthly PI and financial audits required engagement and action plans and quarterly board reports.
• Attends treatment team meetings on a regular basis.
• Reviews with the nurse to make sure all patients are seen by MD in a timely manner if necessary or if required by licensure/CoP.
• Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participates in the complaint resolution process as needed.
• Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys or equivalent programs are completed as required by policy.
• If applicable Program Manager along with the Outpatient Coordinator will review any transportation issues on a daily basis.
• Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.
• Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care.
• Partners with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partners with HR to support and lead retention recruitment and succession planning initiatives within their department.
• Partners with Quality to analyze patient satisfaction date understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department.
• Partners with the Business Office HIM and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans. May be required to obtain pre authorizations form insurance companies to validated for initial outpatient services.
• Is responsible to collaborate with leadership team members related to hospital operations.
• Other duties and projects as assigned.

QUALIFICATIONS:

Education:

• Masters Degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance use issues.

Licenses/Certification:

• Current unencumbered Clinical Social Work or Counseling License
• CPR Certification and Crisis Prevention Training (CPI) or Handle with Care (HWC) within 30 days of employment and prior to any patient contact.

Experience:

• Previous experience in outpatient healthcare required.
• Knowledge of psychiatric and chemical dependency treatment principles required.