Physical Availability Performance Director- Resource Industries
Physical Availability Performance Director- Resource Industries
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$ 185400 - 278160
1 Vacancy
Job Description
Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
At Caterpillar were building a better world by powering progress and innovation. The Resource Industries Sales Services & Technology (RISST) Division is seeking aPhysical Availability Performance Managerto lead a high-impact team of Site Performance Managers across the Americas. This role is critical in driving customer satisfaction equipment performance and strategic alignment between Caterpillar dealers and key mining customers. Resource Industries Sales Services and Technology divisionbased in Tucson Arizona overseesall aspects of go-to-market strategy for surface and underground mining as well as services and technology.
What Youll Do
Lead and develop a team of Site Performance Managers across the Americas.
Provide executive-level reporting and performance updates to Caterpillar leadership.
Manage business risk related to commercial activity at key mining sites.
Partner with regional and commercial leaders to execute recovery strategies and performance improvement plans.
Assign and manage field service personnel to optimize resource utilization and meet client needs.
Act as a technical and strategic advisor during sales cycles and service agreement negotiations.
Gather and report customer support trends to engineering for continuous product improvement.
Monitor and improve key site metrics such as equipment availability uptime and cost per ton.
Lead root cause analysis and corrective action implementation for product and performance issues.
Co-develop and implement product support and equipment management processes with dealers and customers.
Serve as a consultant to dealer and customer operations and executive teams on equipment strategy and performance.
What Youll Bring (Qualifications & Experience):
Strong emotional intelligence and cultural awareness.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize in a dynamic environment.
Proven leadership in cross-functional or field-based roles.
Core Competencies & Skills Needed:
Customer Focus
Anticipates and exceeds customer expectations.
Recovers from service failures in a way that enhances customer trust.
Measures satisfaction and implements service improvements.
Effective Communication
Communicates clearly across all levels of the organization.
Uses empathy and assertiveness to influence outcomes.
Tailors messaging to diverse audiences.
Problem Solving
Leads cross-functional problem-solving efforts.
Applies diverse techniques to resolve operational challenges.
Develops sustainable solutions to high-impact issues.
Relationship Management
Builds and maintains strategic partnerships.
Coaches others in client engagement and satisfaction.
Aligns business objectives with client needs.
Additional Info:
This role will be based onsite 5 days per week in Tucson AZ with up to50% travel.
Domestic relocation assistance is available for those who qualify.
Sponsorship isNOTavailable.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical dental vision RX and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
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Summary Pay Range:
$185400.00 - $278160.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
August 8 2025 - August 13 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply Join our Talent Community.
Required Experience:
Director
Employment Type
Full-Time
