Rider Care Representative
Rider Care Representative
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Job Description
Are you passionate about delivering exceptional customer service Do you thrive on building positive relationships and solving problems with creativity and care If you love cycling and want to help others get on a bike this could be your perfect ride.
At Specialized UK were on the lookout for a Rider Care Representative to be the friendly knowledgeable voice supporting our riders and retail partners. Youll be part of a collaborative dynamic team thats as enthusiastic about bikes as it is about people.
HOW YOULL MAKE A DIFFERENCE
Be the first point of contact for riders and retailers via phone email messaging and in person.
Provide expert support across Specializeds product range including warranty technical queries and service parts.
Solve complex issues with rider-focused creative solutions.
Build strong relationships with our European retailer network.
Collaborate with global teams and internal departments to resolve product and rider concerns.
Occasionally attend cycling events across the UK.
KNOWLEDGE AND EXPERIENCE
Proven experience in customer service.
A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
Strong communication and time management skills.
Confidence using Microsoft Office (Oracle and CRM experience are a plus).
A team-first attitude and a proactive problem-solving mindset.
WHY SPECIALIZED
Work with a global leader in cycling innovation.
Be part of a supportive passionate team.
Enjoy flexible working with a mix of office and remote days.
Make a real impact in the lives of riders across the UK and Europe.
WHAT YOULL GET IN RETURN:
We truly value the passion and dedication our team brings to Specialized return for your invaluable contribution we offer a generous and well-rounded benefits package designed to support your wellbeing growth and lifestyle:
Competitive bike loan & purchase policy ride the best with support from us.
Competitive equipment & apparel purchase policy - gear up with confidence
Company Pension Scheme - non-contributory.
Annual Salary Reviews
Enhanced annual leave and long service policy
Enhanced family-friendly leave
Employee Assistance Program
Hybrid working policy
Volunteer Day Programme
Death in Service Benefit
Health Cash Plan
Events throughout the year
About Specialized
First and foremost we are riders. We share the core belief that bikes help make the world a better place. From product development and operations to finance and marketing - every role at Specialized contributes to a culture of sustainable global growth and innovation. Around the world we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
