Servicing Associate
Share
Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
11-08-2025
Vacancies:
1 Vacancy
Job Summary
At Fannie Mae the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here you will grow your career and help create access toaffordable housing finance.
Job Description
As a valued colleague on our team you will perform tasks that support customer and performance measures that focus on completeness timeliness quality and customer satisfaction.
THE IMPACT YOU WILL MAKE
The Operations Management- Associate role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:
- You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes.
- You may assist with identifying and implementing process improvements to increase customer value as well as assisting with identification of customer problems process exceptions and risks.
- Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).
- Assist the team with exception requests including escalation and communication of production incidents.
- Perform tasks related to process improvement efforts.
- Collaborate with the team on data analysis forecasting and managing capacity. Assist with monitoring process performance and risk assessments.
Minimum Required Experiences
- Experience reviewing and analyzing mortgage closing documents
- Ability to manage to strict deadlines as well as prioritize and perform tasks in a high-production environment
- Ability to diagnose and solve problems efficiently and effectively
- Work independently and also collaboratively
- analyzing data to identify trends or relationships to inform conclusions about the data
Desired Experiences
- Skilled in Excel
- Demonstrated ability to innovate and improve processes by saving time reducing costs reducing risk or improving the customer experience
- Bachelor degree or equivalent
Target salary range per year: 67000.00 - 84000.00
Operations - Operations Management - Associate
Qualifications
Education:
The future is what you make it to be. Discover compelling opportunities at most roles employees are expected to work onsite on a regular basis at their designated office -office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion sex national origin disability age sexual orientation gender identity/gender expression marital or parental status or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial well-being. See more here.
Requisition compensation:
67000to
84000Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, fle ... View more
