Senior Third Party Servicing Relationship Manager Home Loans

The Role:

Subservicer Oversight and Monitoring:

• Ongoing monitoring of Subservicer performance and compliance.
• Direct oversight and management of servicer activities for portfolio and interim servicing.
• Conduct Monthly Business Reviews with third-party servicing partner(s).
• Maintain servicing oversight policies and procedures.
• Conduct annual site visits.

Risk Management:

• Ensure subservicer compliance with regulations investor guidelines and internal policies.
• Score and complete Third Party Supplier Management monthly performance
• Review of risk assessments monitoring and audits.
• Collaborate with enterprise partners to facilitate end-to-end review and Business Risk Assessments.
• Directly responsible for management of mortgage servicing vendor relationships ensuring compliance with SLAs SOWs investor state and regulatory requirements minimizing organizational risk.
• Review results of exam management.
• Support internal and external audits and assist with regulatory inquiries and investigations.

Team Leadership and Management:

• Lead and manage the daily workflow of the mortgage and home equity servicing oversight team.
• Drive initiatives and processes.
• Train implement and ensure procedures are written on new or updated processes.
• Participate in weekly monthly and quarterly cross-functional team meetings.
• Perform other duties as assigned.

Operational Management:

• Execute and manage all Servicing Loan Transfers
• Launch Implementation of new policies and procedures.
• Managed new loan setup including delivery of data and servicing loan files.
• Review results of Consumer complaint management and resolution.
• Investor and Client P&I and Escrow reconciliation and remittance.
• Vendor Invoice Reconciliation addressing T&I advances corporate advances and tying out servicing fees to monthly boarding and deboarding.
• Responsible for Accounting Service By Others (SBO) daily reconciliation and exception handling in the SitusAMC system.
• Review all 1st line and 2nd line quality reports related to servicing partner performance feedback.
• Oversees Post Boarding Acquisition Quality Assurance identifying data errors completing root cause analyses and remediating errors related to loan boarding service acquisition events.
• Coordinate repurchase demands with risk team working with internal business units and Subservicer to resolution. Maintained all SLAs within the transfer timeline prioritizing and balancing numerous projects and tasks.

Cross-Functional Collaboration:

• Maintain clear communication with manager and maintain good relations with partner and cross-functional teams.
• Collaborate with products and development to stand up a framework for a data warehouse.
• Work closely with Capital Markets settling loan trades reviewing PPTLs contracts and purchase advices.
• Partner with Credit Risk on EPO / EPD Monitoring.
• Collaborated with cross-functional partners (Capital Markets Legal Post Closing Investor Conditions and other stakeholders) to ensure compliant service transfers quickly identifying and remediating gaps.
• Collaborate with complaint management team.
• Managed relationships with servicing counterparties critical vendors and GSEs. Obtain appropriate legal documents for each Deal/Transfer.

What You Need:

• Ten years of experience in managing a mortgage servicing portfolio or management of multiple mortgage servicing functions.
• Experience with Black Knight Mortgage Servicing Platform (MSP) systems and products.
• Strong organizational research analytical and problem-solving skills.
• Working knowledge of mortgage servicing financial performance and metrics.
• Experience with loan servicing default management foreclosure and bankruptcy processes.
• Knowledge of investor insurer and government-sponsored enterprise (GSE) guidelines (e.g. Fannie Mae Freddie Mac FHA VA).
• Strong analytical and reporting skills.
• Excellent communication both written and verbal.
• High attention to detail.
• Occasional business travel.

Required Experience:

Manager