Senior Servicing Specialist Home Loans

The Role:

The Home Loan Servicing Specialist is responsible for ensuring that Loan Administration and Default Administration functions performed by sub-servicer(s) meet contractual obligations investor guidelines regulatory and legal requirements and generally accepted servicing practices.

The Servicing Specialist has a high level of interaction with internal and external parties including sub-servicers and addition to servicing oversight the role requires a broad knowledge of servicing topics such as: Loan Transfer Operations Payment Processing Collections Loss Mitigation Foreclosure Bankruptcy REO MERS and the ability to direct servicing activities related to Loss Mitigation and Foreclosure Timelines.

This may include but is not limited to remittance reconciliation quality control data reconciliation identifying servicing performance irregularities or exceptions and driving enhanced performance by a clients servicer. Quantitative and qualitative analysis reviews of loan documentation and reporting and assessing compliance with GSE and regulatory guidelines are regular functions performed by the Servicing Analyst.

What Youll Do:

• Support the companys servicing oversight program in evaluating servicing policies procedures and process
• Partner with servicer(s) on operational changes based on legal requirements or areas of improvement identified in performing servicing oversight
• Review servicer reports and perform testing to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Review servicing documentation and prepare loan-level forensic analyses as needed
• Review Loss mitigation Foreclosure and REO activities
• Loan Transfer and Service Release Tracking
• MERS Administration
• Investor and Client P&I and Escrow reconciliation
• Prepare monthly quarterly and ad-hoc reports
• Develop and maintain policy and procedures
• Research and respond to inquiries from suppliers and stakeholders
• Research and resolve member complaints
• Participate in monthly calls with the servicer to discuss oversight activities performance and trends
• Maintain visibility into the portfolio by ensuring the reviews are performed appropriately in the system.
• Ability to work with Google Sheets and Excel performing advanced formulas (e.g. VLOOKUP) pivot and other functions to understand and reconcile data
• Raise potential issues (performance timeline etc.) to management attention
• Identify performance trends and potential enhancements so that such items can be analyzed and potentially incorporated into servicer processes or internal system changes (Servicing workflow enhancements QC workflow enhancements exceptions processes etc.)
• Vendor Invoice Reconciliation
• Additional duties as assigned

What Youll Need:

• Minimum of 2-5 years of Mortgage Servicing operations or asset management experience with emphasis on Mortgage Servicing oversight or Investor Reporting
• Working knowledge of industry-standard mortgage servicing systems such as MSP preferred
• Broad-based knowledge of the mortgage industry including detailed knowledge of regulatory requirements for loan servicing
• Demonstrated ability to work well with staff clients if needed
• Proven ability to multitask work independently and work effectively with business partners
• Strong Google Suite and Microsoft Excel skills
• Team oriented
• Excellent PC skills and possess high level of proficiency in Microsoft products
• Strong communication (written and oral) skills
• Strong analytical ability good judgment strategic and multidimensional thinker
• Detail-oriented and organized
• Demonstrate professional behavior and teamwork punctual dependable and adhere to company policies and procedures
• Demonstrated problem-solving and decision-making skills

Required Experience:

Senior IC