Product Owner Manager

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Profile Summary

Lead the end-to-end management of assigned products services and programs including features benefits and characteristics that meet customer needs. Manage a particular product or function supporting in the achievement of a business strategy. Act as source for innovation led through customer insights and creating a better customer/employee experience with a particular product.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

• Partner with management technology group and vendor to support the delivery of a product vision
• In alignment with the product vision create maintain and implement end-to-end product operating model in such a way that it enhances the end to end user experience
• Own and manage business requirements procedures product/usage roadmap and implementation plan including overall operating model access management RASCI and development of other required documentation (i.e. governance training etc.) while achieving business objectives
• Continuously align with senior management on the product delivery roadmap to maximize on the benefits
• Review performance analytics; recommend and champion strategies to enhance the end user product experience
• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Manage delivery initiatives
• Proactively raise issues that impede the efficient delivery of customer-focused increments
• Develop and maintain a robust understanding of the regulatory requirements customer market and industry to deliver product and process innovation to improve the value proposition
• Oversee and ensure the clear and effective delivery of products and services to the customer
• Act as Subject Matter Expert for product-related inquiries
• Liaise with partners to understand industry and customer trends; analyze challenges and identify areas of opportunity through research; facilitate ideation sessions and build necessary business cases identifying solutions and building stronger plans
• Lead and facilitate problem solving sessions with partners and vendors
• Design end to end process for implementation use reporting and feedback on products and segments
• Participate in the day to day management of the product(s) identifying and implementing product features enhancements reporting access management providing business case support of recommendations and assisting in the strategic development of new initiatives

SHAREHOLDER

• Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journey
• Ensure on-going strategic alignment with senior management providing feedback as appropriate
• Consider development team and stakeholder feedback facilitating conversations with multiple stakeholders representing competing priorities
• Understand the internal business and technical environment proactively defining aligning or integrating with relevant stakeholders
• Proactively manage business stakeholders to obtain inputs needed for product in a timely manner
• Monitor the regulatory environment and partner with the senior management to consider changes to product strategy as needed
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
• Empowered to make product delivery decisions escalating to senior management as appropriate
• Actively communicate to business technology and senior management regarding product changes and priorities
• Single point of escalation for development team providing guidance and decisioning as needed
• Compile performance metrics and share with relevant stakeholders
• Define the OKRs in partnership with numerous stakeholders across the organization
• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
• Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations (product reviews planning strategic review sessions)
• Contribute to and support partner led projects as identified

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Lead motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contribute to a fair positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
• Integrate knowledge of the enterprise sub-functions or business lines overarching strategy in developing solutions across multiple functions or operations
• Has advisory / consultative accountability for functional areas that are not directly managed
• Solve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions

• Interpret internal/external business challenges and the industry environment recommends course of action and best practices to improve products processes or services
• Communicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Work autonomously as the lead and guide others within area of expertise

EXPERIENCE & EDUCATION

• Undergraduate degree or product management certificate and /or
• 7 years relevant experience
• 3 years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Previous Product experience typically required

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):