Help Desk and Cloud Support
Help Desk and Cloud Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Help Desk & Cloud Support Technician
Department: IT
Company Overview
DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the worlds leading brands with the development transformation and maintenance of their physical sites throughout North collaboration with a diversified base of clients DAVACO delivers scale speed and high-quality solutions that solve tomorrows challenges today.
Job Summary
DAVACO is seeking a Help Desk & Cloud Support Technician to serve as the go-to IT resource for our in-office environment. This role is split between help desk support (70%) and cloud/endpoint management (30%) using Microsoft Intune. You will troubleshoot day-to-day IT issues manage user accounts and devices and support cloud-based tools that keep our fully cloud-based company running efficiently. This position is perfect for someone who enjoys problem-solving thrives in fast-paced environments and wants to gain hands-on experience with modern IT systems and security practices.
Key Responsibilities
Help Desk Support (70%)
- Act as the first point of contact for end-user support via ticketing system chat phone or email.
- Troubleshoot and resolve hardware software and connectivity issues for Windows macOS and mobile devices.
- Provide support for productivity and collaboration tools such as Microsoft 365 Teams SharePoint and Zoom.
- Document technical procedures and maintain internal knowledge base articles.
- Assist with onboarding and offboarding including account setup device provisioning and access management.
- Escalate complex issues to senior team members when needed.
- Utilize AI tools (e.g. ChatGPT Claude) to research and troubleshoot technical challenges efficiently.
Cloud & Intune Support (30%)
- Assist in managing endpoints using Microsoft Intune (device compliance application deployment configuration profiles conditional access).
- Support automation of endpoint provisioning and patching processes.
- Monitor system health and alerts within Intune and Microsoft 365 admin center.
- Monitor dashboards for vulnerabilities and take proactive steps to resolve issues.
- Collaborate with the IT team on cloud-related projects and process improvements.
- Ensure adherence to security policies and compliance requirements across endpoints.
Qualifications
- Strong troubleshooting skills across Windows macOS and mobile platforms.
- Familiarity with Microsoft 365 suite (Teams SharePoint Outlook etc.).
- Experience with Microsoft Intune or similar endpoint management solutions.
- Understanding of security best practices and endpoint compliance.
- Excellent communication and customer service skills; able to explain technical issues to non-technical users.
- Ability to work onsite and manage multiple tasks in a fast-paced environment.
Preferred Certifications
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Fundamentals
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
DAVACO LP is an Equal Opportunity Employer and Supports a Diverse Inclusive Work Environment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Drug-Free Workplace
We maintain a drug-free workplace and perform pre-employment random reasonable suspicion and post-accident substance abuse testing. We also perform pre-employment background checks.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs you may request a reasonable accommodation by contacting us at and/or .
Employment Type
Full-Time
