EPSO Systems Administrator
EPSO Systems Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Title: EPSO Systems Administrator
Employee Classification:Other Professionals
Institution:System Office
Department: Academic Affairs
Campus Location: Tennessee Board of Regents System Office
Job Summary
The EPSO LMS Administrator will work as the technical lead coordinating with teams from the Tennessee Board of Regents to create manage and administer Statewide Dual Credit (SDC) exams to TN high school students assist the EPSO Coordinator with technical support data collection reporting efforts and teacher trainings and assist the EPSO Director with supporting EPSO management and expansion efforts. This position requires high attention to detail including manipulating large sets of student information and securely managing the resulting data sets proficient knowledge in LMS funcitions administration and support and the ability to handle multiple complex projects at once.
This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville TN) at the employees expense and potential travel to Tennessee TBR colleges may be necessary.
Job Duties
- 25% - Maintain a detailed understanding of LMS functions and management including: Course creation and cloning User enrollment and management including account creation (i.e. SDC teachers graders and administrators) Create trainings that will be applied to thousands of individual courses and classrooms across our TBR system Develop coordinate and conduct training and offer support to all level of LMS users - (Essential)
- 20% - Manage and provide Tier 1 technical support for LMS issues and for high school teachers and other high school administrators including: Policies and procedures Process consistency and compliance Quality performance Productivity Day-to-day performance management - (Essential)
- 20% - Achieve and maintain a collaborative working relationship with the EPSO Coordinator who will provide Tier 2 Help Desk service. Collaborate with the EPSO Coordinator on day-to-day program facilitation including: Contact list management Process optimization and implementation Mass-marketing email campaigns Documentation maintenance and publishing - (Essential)
- 15% - Assist the Director of EPSO with providing systemwide support to all EPSOs including: Data collection analysis and dissemination to statewide partners and stakeholders Developing dashboards Advising Documentation Training Communications Delivery Policy AI Literacy Serve as the EPSO contact point for all postsecondary institutions including but not limited to SDC articulation EPSO database access and SDC score confirmation - (Essential)
- 10% - Dual Credit Exam Management: Partner with TDOE administrators to deliver dual credit challenge exams in the fall and spring of each school year Work with the EPSO Coordinator to manage Respondus integration with D2L Contract train and manage faculty groups who grade for SDC - (Essential)
- 5% - Facilitate and manage work required to bring all public facing EPSO team resources in compliance with WCAG 2.0 Level AA standards - (Essential)
- 5% - Other assignments as given by the Director of EPSO - (Essential)
Minimum Qualifications
Bachelors Degree in Instructional Design Education or a related field
3 years administering an LMS
Experience providing technical support services and supporting course management systems
Proficient skills in Microsoft Excel
Preferred Qualifications
Masters Degree in Computer Information Systems Computer Science Instructional Design Education or a related field
4 years administering an LMS
Experience with D2L
Experience collaboarating with SMEs to design and develop e-learning solutions.
3-5 years supervisory experience
Knowledge Skills and Abilities
Strong attention to detail
Strong communication skills including the ability to communicate with senior leadership within the business organization and end-user customer service support
Strong working knowledge of Microsoft Excel and other Office products
Strong problem-solving skills
Significant critical thinking skills and the ablility to generate and evaluate multiple alternatives as a part of decion-making processes
Significant experience using learning management systems
Capacity to manage multiple competing priorities
Ability to develop and maintain a positive collaborative work environment
Advanced technical skills in course management systems
Experience in OER curation/creation and management
Proficient in applying accessibility best practices to ensure WCAG 2.0 Level AA compliance across web and non-web electronic documents
Physical Demands / Working Conditions
Required Experience:
Unclear Seniority
Employment Type
Full-Time
