Customer Service Assistant 1
Customer Service Assistant 1
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Job Description
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
3 mos. trg. or 3 mos. office practices & procedures; 1 course or 3 mos. public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. typing keyboarding data entry or word processing; 1 course or 3 mos. operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section within the Ohio Department of Public Safety employees will automatically be reassigned to the Customer Services Assistant 2 64432 classification after serving 6 months as a Customer Service Assistant 1 64431.
Job Skills: Customer Service
About Us:
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWines agenda for Ohios future. To ensure Ohio is the best place to live work raise and family and start a business we must have strong schools a great quality of life and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governors vision. As the single state Medicaid agency responsible for administering high-quality person-centric healthcare the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
- Delivering a personalized care experience to more than three million people served.
- Improving care for children and adults with complex behavioral health needs.
- Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
- Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
- Ensuring financial transparency and operational accountability across all Medicaid programs and services.
What You Will Do at ODM:
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 1 (PN 206406)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking a customer service professionalto be part of our Provider Enrollment unit. The Provider Enrollment unit provides support technical guidance and complaint resolution to Ohio Medicaid providers.
As a Customer Service Assistant 1 in the Office of Operations Ohio Department of Medicaid (ODM) your responsibilities will include:
- Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
- Follow up with providers/stakeholders to resolve problems/issues
- Submit production reports on a regular schedule
- Accurately screen and process applications for Ohio Medicaid
- Update provider records/files
- Attend and participate in staff meetings
- Responsible for remaining up to date with Federal and State rules policies and procedures to ensure that education and screening activities are accurate
- Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
- Participate in training sessions for the new PNM system
Compensation is as listed on the posting unless required by legislation or union contract.
Travel required as needed. Must provide own transportation. Or in order to operate a state vehicle you must have a valid drivers license from state of residence.
Resumes and/or attachments are not reviewed. Therefore please provide detail in the work experience section of your application.
Employment Type
Full-Time
