Laboratory Support Application Specialist

The ESA V program within Leidos Digital Modernization Sector is looking for a Laboratory Support Application Support specialist to work at the Bureau of Alcohol Tobacco Firearms and Explosives (ATF).Leidos provides ATF with various IT services engineering and technical support for includes managed IT services managed service desk (Tier 1) deskside support (Tier 2) workstation and server engineering and maintenance security managed print services ITSM infrastructure Agile development and end user support among other things. We are looking for this specialist to provide basic administration for ATFs Laboratory Management Software currently STARLIMS and assist forensic examiners in moving evidence through the electronic chain of custody process.

The Laboratory Software Application Support Specialist is responsible for managing the laboratory software in the ATF environment including managing the laboratory software in concert with the ATF LABIS owner/administrator creating and modifying roles in the laboratory software implementing change requests to the laboratory software creating and modifying templates based on laboratory needs ensuring continuity of the laboratory software during manufacturer hot fixes and updates devising and performing test plans during the laboratory software upgrades querying the laboratory software and generating reports for data calls crafting work instructions for the laboratory software producing user guides for the laboratory software as staff reference and provide training to laboratory management and staff.

What Youll Get to Do:
The successful Laboratory Support Application Support Specialist shall:

--Become familiar with ATF processes for forensic investigations

--Assist forensic examiners with using laboratory software and following proper electronic chain of custody processes

--Assist users with access and training issues and questions

--Write user guides for staff on how to use laboratory software properly within ATF

--Support manufacturer updates to laboratory software

--Generate reports for management

Youll Bring These Qualifications:

Bachelors degree from an accredited college or university Familiarity with laboratory case management software including chain of custody (Preferably STARLIMS) Familiarity with laboratory work and best practices Experience with developing user documentation and conducting periodic training sessions 3-5 years of Software Administration experience 2-3 years of identity / account management 1-2 years of SQL experience

These Qualifications Would be Nice to Have:
Masters degree from an accredited college or university in criminal justice-forensics or laboratory science

Past experience with federal law enforcement customers

Past experience with cloud-based systems in AWS

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customers information. Current clearance is not required but selected individual cannot start the assignment until the required security clearance is granted by the process is currently taking 12 weeks (quicker for candidates who have current clearance).

Come break things (in a good way). Then build them smarter.

Were the tech company everyone calls when things get weird. We dont wear capes (theyre a safety hazard) but we do solve high-stakes problems with code caffeine and a healthy disregard for how its always been done.

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.