Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Training & development
About Ace Handyman Services
Founded in 1998 Ace Handyman Services is a trusted national franchise specializing in home improvement repair and remodeling. With over 120 territories across 24 states we are committed to delivering exceptional service with honesty and integrity.
What We Offer
- Competitive starting pay: $21/hour
- Health insurance
- Paid vacation
- Performance bonuses
- Flexible scheduling
- Career growth and advancement opportunities
- Regular pay reviews
- Ongoing training
- And more!
As a Customer Service Representative youll be the voice of our company handling inbound customer calls providing service and pricing information and managing craftsmen schedules. Youll also support operational logistics material ordering and may assist with basic accounting or marketing tasks.
Key Responsibilities
- Answer all inbound calls promptly and professionally
- Respond to job leads quickly and effectively
- Educate customers on our services and unique value proposition
- Coordinate schedules and material orders for multiple craftsmen and projects
- Use dispatching and schedule management software efficiently
- Follow up with customers on inquiries and completed or upcoming jobs
- Handle paperwork filing and basic administrative tasks
- Solve logistical challenges to ensure a seamless customer experience
- Support marketing and other business functions as needed
Were seeking highly organized detail-oriented professionals who thrive in a fast-paced multitasking environment. You should have excellent communication skills a welcoming phone presence and the ability to make quick decisions independently.
Specific Requirements
- High school diploma or GED
- 1-5 years of administrative or scheduling experience
- Strong customer service and organizational skills
- Comfortable with technology and learning new software
- Ability to prioritize tasks and multitask effectively
- Exceptional verbal and written communication skills
- Proactive solution-focused attitude and strong work ethic
- Desire to contribute to business growth
- Basic sales/marketing knowledge (preferred)
- QuickBooks Online or accounting experience (a plus)
- Customer-facing experience (a plus)
- ServiceTitan experience (a major plus)
Join a growing franchise with a supportive team and build a rewarding career with an industry leader. If youre ready to make an impact and grow with us we want to hear from you!
Contact Ace Handyman Services Middle Georgia today to start your journey.
Flexible work from home options available.
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
