Customer Service Representative
Customer Service Representative
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Job Description
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
YOU WILL VIBE WITH US
As Customer Service Representative you will play a vital role in ensuring customer satisfaction by effectively managing customer orders addressing inquiries and resolving complaints. To excel in this position you should possess exceptional communication skills and have a strong customer-centric approach. Your main responsibilities will be to:
Maintain a positive empathetic and professional attitude toward customers at all times.
Process orders forms applications and requests.
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Know our products so that you can answer questions.
Keep records of customer interactions transactions comments and complaints.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
WE WILL VIBE WITH YOU
A Bachelors Degree in Marketing Business Administration or Economics
2-3 years of experience as customer support
Good knowledge of relevant computer programs (CRM) and MS Office
Fluency in Greek and English (oral & written communication)
Great communication negotiation and presentation skills
Ability and willingness to learn about solutions and benefits specifications
Friendly personality
Team player
Priority and time-management skills
BENEFITS
Enhanced Compensation & Benefits package
Meal Vouchers
Diversity & inclusion programs
Participation in strong CSR actions
Apply now and Vibe with Us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
