Customer Service Representative
Customer Service Representative
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Job Description
Why Ansell
At Ansell we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance peoples quality of life. As a global leader in protection solutions we design and develop a wide range of products including gloves clothing and other protective gear to keep workers safe and productive across industrial medical and consumer applications.
Discover more about our company our people and our values by visiting us at Ansell
Ansell is looking for a Customer Service Representative to join our team in Brussels BE.
In this position you will ensure maximum customer satisfaction by effectively managing their regional or business-specific customer portfolio and coordinating all internal customer service processes in collaboration with departments such as Sales Logistics Marketing Credit & Control and Master Data.
What benefits and opportunities does Ansell offer
Competitive compensation including a performance-based annual incentives
Flexible and hybrid schedule
A culture of belonging and inclusion collaboration thrives and everyone feels seen heard and empoweredacross our global community
Ansell University programs to develop professional and interpersonal skills
Opportunities to advance and grow within the company
Meal vouchers medical insurance group insurance public transport ticket parking space available at the office net allowance
What your role will be
Collaborating with our cross functional teams and reporting to the Sr Manager Customer Experience you will have the opportunity to:
Serve as the primary contact for assigned customers ensuring timely and accurate product delivery.
Manage orders backorders pricing and service complaints providing proactive solutions and updates.
Maintain accurate customer pricing and contract data in the system; resolve pricing issues with Sales and Credit & Control.
Monitor open orders prepare order/shipment/backorder reports and share customer experience insights.
Track sample deliveries and follow up on customer feedback.
Support Sales with commercial activities and ensure timely issuance of customer compensations.
Ensure accuracy of all operational activities in ERP systems.
Provide backup support within language capabilities and train newly hired CSRs.
Mission-Critical Results:
Strong collaborative relationships with customers and internal teams.
Customer needs are well understood documented and addressed promptly.
Timely and accurate task execution with service KPIs consistently met.
Issues are resolved proactively and escalated when needed.
Effective cross-functional cooperation with departments like Sales Logistics Supply and Credit & Control.
What will you bring to Ansell
Demonstrated previous in international customer support experience.
ERP order management experience (SAP preferred); Proficient in Windows-based PC tools and applications.
Strong analytical skills and understanding of the end-to-end OTC process.
Customer-focused with a commercial mindset.
Strong communication presentation and interpersonal skills.
Detail-oriented organized resilient and results-driven.
Adaptable team player with a proactive and quality-focused approach.
Fluent in English and French; additional European language is a plus.
Strong alignment with Ansell Values:
Whatever you do take PRIDE:
o Passion
o Reliable
o Integrity
o Deliver
o Empowerment
Join us to lead the world to a safer future apply today!
Please submit your resume in English.
EEO Statement
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information marital status parental status or any other legally recognized protected basis under federal state or local law. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Our Commitment to Belonging and Inclusion
Ansells vision is about creating safe spaces where all perspectives are valued alongside individual contributions.
When we say that everyone deserves to belong feel included and empowered at work its not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all regardless of age gender background disability veteran status or experience alone! Its what drives Ansell as an organization towards a workforce that reflects the communities in which we operate its what drives us to serve our customers and stakeholders with pride and its what differentiates Ansell.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
