BGG ITS Operations Manager Hybrid
BGG ITS Operations Manager Hybrid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We deliver the best GIS solutions in the world with the brightest minds on the map.
What are the issues that matter most to you Climate change national security disaster response
At Esri Australia you will work with people at the forefront of these issues connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.
We turn problems into opportunities and that takes two things:
- The most powerful GIS technology and solutions.
- Driven talented and passionately curious people.
Here we connect them and thats how we achieve incredible things for communities economies and for your career.
About the Role
Were looking for an experienced ITS Operations Manager to lead and oversee service desk and systems administration functions across our organisation.
In this role youll ensure seamless IT service delivery drive performance across BAU project and transformation initiatives and champion continuous improvement through ITIL-aligned practices.
Youll manage teams across multiple locations support strategic planning and foster strong stakeholder relationships to deliver reliable high-quality IT support across the business.
Heres what a typical day will look like:
- Lead and support ITS teams by mentoring training and fostering a high-performance culture across multiple locations.
- Oversee service desk operations and ensure ITIL processes (incident change request problem management) are effectively implemented and maintained.
- Drive continuous improvement by identifying and implementing enhancements to service delivery and team efficiency.
- Manage project and BAU workload prioritisation resource planning and contractor engagement to meet business needs and SLAs.
- Maintain strong stakeholder communication provide timely reporting and support strategic planning and project roadmap development.
- Ensure IT systems and infrastructure align with cybersecurity frameworks (e.g. NIST/ISO 27001) and uphold robust documentation and business continuity practices.
About You
Please note you need to obtain satisfactory AFP National Police Check certificate pre-employment.
To be successful you will need to bring along:
- Tertiary qualification in Information Technology or related fields.
- 5 years of technical project management systems administration or similar.
- Strong leadership skills with a track record of mentoring and motivating high-performing teams
- Solid knowledge of Microsoft 365 Azure and passion for SaaS/cloud solutions
- Sound knowledge of ITIL practices ITIL certification highly regarded.
- Excellent customer service stakeholder engagement and communication skills
- Proven ability to manage competing priorities drive outcomes and solve complex problems
- Passion for continuous learning and improving service delivery standards.
- You must hold current permanent and full-time working rights in Australia.
- Attitude and behaviour align with Esri Australias core values.
Discover how our values shape our impact your journey begins with one click here: Our people
For further details or if you have any questions please contact ourTalent Acquisitionteam onor by mail
We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.
Please note that Esri Australia does not accept unsolicited resumes from recruiters or employment agencies.
Required Experience:
Manager
Employment Type
Full-Time
