Dispatcher - On Site Phoenix
Dispatcher - On Site Phoenix
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Job Description
What will your job look like
TheDispatcherworks to direct the day-to-day route and trip operations assists with organizing and conducting activities to assure safe cost-effective on-time operating performance tracks and reports sign-in/sign-out times assure routes are timely and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures which involve daily communication and interaction with drivers and monitors (as applicable).
Location: In Office - 5 days a week
3401 E Elwood St
Phoenix AZ 85040
Or (based on assignment)
4525 E University Dr
Phoenix AZ 85034
What youll do:
- Assist with all phone call information and dispatching of rides
- Organize and route trips based on schedule and location to ensure optimal performance
- Provide assistance to drivers for directions to destinations
- Assistdrivers and transportation providerswith problems or issues relating to scheduling
- Establish and maintain effective communication with transportation providers
- Report and record all incidents to the applicable manager
- Document and report provider no shows or on-time-performance issues
- Inform transportation providers of their next-days trips and any new trips that occur
- Monitor radio telephones and on-road provision of service for quality
- Record time of departure destination and expected time of return
- Provide feedback on drivers performance
What youll need:
Experience Education & Certifications:
- Must be 18 years of age or older
- High School Diploma or GED
- 1 year of Call Center experience
- 6 months Customer Service experience
- 2 years in transportation routing dispatching and scheduling expertise preferred
- 1 year experience working with the applicable transit scheduling system preferred
Skills:
- Basic typing/computer experience with excellent navigational skills
- Knowledge of GPS and GIS systems preferred
Even better if you have...
- Excellent communication and interpersonal skills
- Good organizational skills with attention to timeliness and details
- Must be able to demonstrate effective use of scheduling software two-way radio communication and data analysis skills
- Skills in the use of computers including Microsoft Word Excel and other Microsoft applications
- Ability to maintain high level of confidentiality
- Regular attendance is required
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Salary Min: $ 16.00
Salary Max: $ 16.00
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTM
Employment Type
Full-Time
