Refrigeration Senior Service Technician

Job Title: Senior Refrigeration Service Technician

Location: Phoenix AZ

The AMS Group is proud to be part of Dover Food Retail a leading manufacturer and provider of innovative solutions that help customers sell more food more profitably. As a division of DFR we leverage deep industry expertise extensive resources and a powerful network to deliver high-quality commercial refrigeration products and services.

When you join our team you step into a rewarding work environment backed by comprehensive Day 1 benefits including:

• Medical Dental and Vision Insurance plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability Paid Vacation and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement
• Overtime Opportunities (available for select roles based on workload)

Were committed to supporting your growth well-being and successright from the start.

What the Role Involves:

As a Senior Service Technician you will play a key role in diagnosing repairing and maintaining commercial refrigeration systems installed in supermarkets convenience stores and food service establishments.

• Respond to service calls as directed.
• Troubleshoot and repair rack systems self-contained cases HVAC units and VFDs.
• Restore equipment to proper operating condition.
• Report follow-up needs to dispatch leads and managers.
• Participate in on-call rotation (nights weekends holidays).
• Follow all safety policies and procedures.
• Communicate with customers technicians and service staff.
• Complete and submit all required paperwork and packing slips daily.
• Maintain truck stock inventory.
• Perform other duties as assigned.

Basic Qualifications:

• High school diploma or GED required
• 57 years of experience in supermarket refrigeration HVAC and EMS system repair and maintenance
• EPA 608 Certification (Type I & II minimum; Universal preferred)
• Valid state-issued drivers license

The Ideal Candidate Will:

• Communicate effectively in English (spoken and written); Spanish proficiency is a plus but not required
• Demonstrate strong customer service skills and a proactive solution-oriented mindset
• Be proficient with computer software used for work order management scheduling and spreadsheets (e.g. Excel)
• Possess in-depth knowledge of supermarket refrigeration systems including energy management systems
• Own a complete set of hand tools necessary for the role
• Be willing and able to mentor and support the development of junior technicians
• Work independently with minimal supervision
• Uphold high standards in work quality customer responsiveness safety financial responsibility and team collaboration

Why Choose Dover Food Retail (AMS Division)

We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees expecting results through high ethical standards openness and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for quality.

Please note: This role involves working in varying environments and requires travel 50% of the time or when required. Compliance with OSHA safety guidelines and protocols is mandatory.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities who require reasonable accommodations to perform the essential functions of this job are welcome to apply.

Embark on a fulfilling journey with AMS where your skills are valued your growth is nurtured and your achievements are recognized.

Apply today!

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases Specialty Products Refrigeration Systems Power Systems and Comprehensive Services; and leading our industry by Innovating Whats Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Apply today!

Work Arrangement: On-Site

Pay Range: 35.00 44.50 / per hour

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off including11 paid holidays per calendar year 40 paid sick leave hours annually or as provided under state and local paid sick leave laws paid time off beginning at 80 hours annually; tuition reimbursement; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud where parties posing as Dover employees recruiters or other agents try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself review our Recruitment Fraud Notice on our careers site.

Job Function : Manufacturing & Operations