Lead Tire Dealer IT Support
Lead Tire Dealer IT Support
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Job Description
Goodyear. More Driven.
PURPOSE OF POSITION:
The Lead Tire Dealer IT Support will provide leadership and direction to a group of IT professionals responsible for operations and support activities and some technical projects. The main objective is to provide support for our POS/ERP solution for Tire Dealers and Garages. This role combines strong leadership technical expertise and customer-focused thinking to drive high-quality service team development and operational excellence.
RESPONSIBILITIES (DUTIES) OF POSITION:
- Plan coordinate schedule assignments and projects with subordinates and participate in establishing tactical plans.
- Perform managerial activities such as hiring performance management processes associate development department staffing budgeting communicate and enforce policies and procedures.
- Determine specific resources and skills required for on-going activities and provide leadership to staff all projects within area of responsibility.
- Ensure that IT operation standards processes and procedures are executed.
- Monitor project development and communicate project progression frequently to upper management staff and customers.
- Be able to foster a high-performance collaborative team environment by mentoring coaching and supporting individual growth and development.
RELEVANT TECHNICAL SKILLS & KNOWLEDGE PERTAINING TO POSITION:
- Good knowledge of IT field and good knowledge & technical expertise of Business Software and ERP solutions. Expertise of Microsoft Dynamics 365 Business Central (also known as Navision or NAV) nice to have but not mandatory.
- Intermediate knowledge of management principles.
- Preferable experience with Retail Business and Processes towards private and smaller commercial End-Consumers.
- Preferable experience with Tire and Automotive industry in the area of Sales and Marketing.
- Have the necessary leadership team building motivation and delegation skills to efficiently coordinate the efforts of a team toward accomplishing a common goal.
- Can inspire team commitment and enthusiasm. Has knowledge of creative means to recognize team and individual accomplishments.
- Good presentation skills and meeting leadership and facilitation skills.
- Strong analytical and problem-solving skills.
EDUCATION:
- Solid education the field of IT/Computer Science and/or Business Administration and Processes.
EXPERIENCE:
- 10 years of experience in the field of translating Business requirements into Digital solutions.
- 3-5 years experience in project management / leadership roles for major development or operations projects.
- Demonstrated successful experience in developing efficient and effective solutions to business problems.
- Experience managing or working closely with customer-facing support teams ensuring timely issue resolution and customer satisfaction.
Goodyear is one of the worlds largest tire companies. It employs about 68000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron Ohio and Colmar-Berg Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products go to
Employment Type
Full Time
Key Skills
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