MSP Level III Engineer

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

• Provide escalated support for L2/L3 requests from the service desk.
• When needed provide support for incoming L1 requests via telephone web portal or email to ensure courteous timely and effective resolution of end-user issues.
• Perform hands-on on-premises support such as drive replacement delivery of peripherals and installation of new computers and network devices.
• Emergency Support: Provide support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data including after-hours and weekend support as needed.

• Create and maintain detailed documentation for all client environments including network diagrams system configurations and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.

• Perform Systems Administration tasks for on-premises systems including Windows Server administration via Active Directory File & Print services DNS DHCP.

• Perform Network Administration tasks for on-premises systems including firewalls switches and access points.
• Architect and deploy routers switches managed switches and firewalls
• Configure and deploy VOIP solutions

• Perform Cloud Systems Administration for Microsoft 365 services including SharePoint Teams Exchange Entra ID and Intune.
• Design develop and deploy new cloud solutions and architectures for customers.

• Assess customer environments to understand and develop recommendations for security enhancements system replacements and service enhancements.
• Understand client needs and recommend appropriate technology solutions to enhance their business operations.

• Minimum of 5 years in IT support including 2 years in a Level 3 or senior technician role. MSP experience preferred.
• Significant experience (5 years) with Microsoft 365 Administration including Exchange Online Teams SharePoint Online Entra ID/AAD.
• Significant experience (5 years) with networking hardware including firewalls switches and access points and associated concepts including routing VLANs and Wi-Fi planning.
• Experience with cloud system migrations including File Server to cloud storage Exchange on-premises to Exchange Online and AD to Entra ID/AAD/Intune.
• Experience with Business Continuity and Disaster Recovery including backup system architecture backup validation High Availability (HA) and active/passive failover.
• Ability to problem solve at a high level extraordinary customer service skills strong multi-tasking and organizational skills

• Experience with Sophos SonicWall and Meraki
• Experience with Azure AWS and GCP.
• Experience with MDM systems such as Intune or Mosyle
• Experience with PCI HIPAA FINRA NIST and DFARS/CMMC.
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional MCSE (Microsoft Certified Solutions Expert)

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.