Level II MSP Technician
Level II MSP Technician
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$ 45000 - 65000
1 Vacancy
Job Description
- Frontline support taking helpdesk calls and remotely troubleshooting.
- Diagnose and resolve hardware software and network problems across diverse environments both remotely and on-site.
- Configure laptops/desktops desk phones create user accounts in Active Directory Microsoft 365 and Google Workspace for new user onboarding and complete steps needed for offboarding.
- Provide onsite support as needed to resolve incidents that cannot be resolved remotely.
- Deploy monitor and maintain server environments including virtualized systems and cloud-based infrastructure.
- Assist in deploying and diagnosing VPN basic LAN/WAN infrastructure firewalls routers and switches.
- Troubleshoot and support VoIP systems including diagnosing call quality issues resolving connectivity problems and coordinating with vendors to ensure reliable voice communication services.
- Support IT project planning and execution including infrastructure upgrades system migrations email migrations and network deployments.
- Provide mentorship and training to entry-level technicians fostering a collaborative and growth-oriented team environment.
- Participate in after-hours support as needed to maintain service continuity.
- 23 years in MSP or equivalent IT service desk roles.
- Hands-on experience with Windows (10/11) and server OS (Windows Server ) Active Directory Microsoft 365 Exchange basic networking and hardware troubleshooting.
- Advanced knowledge and experience troubleshooting M365 (Outlook SharePoint Teams Exchange Excel OneDrive)
- Familiarity with RMM/PSA tools for monitoring and ticket management.
- Experience in client communication and user-facing support.
- Proficiency in OS deployment patch management malware removal and event log analysis.
- Understanding of networking fundamentals: DNS DHCP TCP/IP firewalls VLANs WAN/LAN setup.
- Familiar with virtualization platforms (VMware Hyper-V) and cloud services (Azure M365 G Suite).
- Certifications: Relevant certifications such as CompTIA A Network Security or Microsoft 365 Certified
- Automation: Familiarity with scripting and automation tools (e.g. PowerShell Bash) to streamline processes.
- Advanced VoIP Administration: Experience provisioning VoIP solutions designing and implementing call flows managing SIP configurations.
- Competitive salary and performance-based bonuses
- Comprehensive health dental and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development and certification reimbursement
- Opportunities for career advancement
Flexible work from home options available.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
