Order ManagmentÂ
Order ManagmentÂ
Posted on :
08-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Order Processing:
- Receive verify and process customer orders via various channels (phone email online platforms).
- Ensure accurate entry of orders into the system including product specifications pricing delivery dates and any special requests.
- Collaborate with sales teams to clarify order details and resolve discrepancies.
- Prepare and send order confirmations to customers.
- Customer Interaction:
- Serve as the primary point of contact for customers regarding order inquiries updates and issues.
- Address customer concerns or complaints related to orders and collaborate with other teams to find solutions.
- Maintain a high level of customer satisfaction by providing timely and effective communication.
- Coordination with Internal Teams:
- Work closely with the production inventory and shipping departments to ensure the timely fulfillment of orders.
- Monitor order status and follow up on outstanding orders to ensure timely delivery.
- Coordinate with the finance department for order invoicing and payment tracking.
- Documentation & Reporting:
- Maintain accurate records of all orders and related documentation.
- Provide regular reports on order status delivery timelines and any potential delays.
- Update order management systems and databases to track orders through completion.
- Perform other duties as assigned by the Sales or Operations Manager.
Qualifications:
- High school diploma or equivalent (Bachelors degree in Business S
- Proven experience in an order booking or customer service role
- Strong knowledge of order processing systems .
- Ability to work independently and in a team environment.
- Proficiency in Microsoft Office Suite (Excel Word Outlook).
Preferred Skills:
- Experience with ERP systems (e.g. SAP Oracle) or order management software.
- Knowledge of the companys products and services.
- Familiarity with customer service best practices and techniques.
Employment Type
Full-time
Key Skills
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